Cassandra Ring
Lincoln,NE
Summary
To secure a responsible career opportunity to fully utilize my training and skill, while making a significant contribution to the success of the company. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
10
10
years of professional experience
Work History
Physical and Occupational Therapy Scheduler
Prairie Orthopaedic & Plastic Surgery
01.2023 - Current
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Surgery Scheduler
Prairie Orthopaedic & Plastic Surgery
08.2022 - Current
- Arranged pre-operative and post-operative appointments for surgical patients.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Coordinated with facilities to set up surgeries for two podiatrists.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Updated patient records to reflect upcoming surgeries and medical histories.
Front Desk Receptionist
Prairie Orthopaedic & Plastic Surgery
11.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Independent Distributor
It Works, Global
10.2013 - 10.2017
- Met customers in homes and businesses to discuss and demonstrate products.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
No Degree - Cosmetology
College of Hair Design
Lincoln, NEHigh School Diploma -
Lincoln Northeast High School
Lincoln, NE06.2001
Skills
- Insurance Verification
- Medical Office Experience
- Communication
- Problem-solving
- Customer Service
- Call Management
- Attention to Detail
- Telephone Etiquette
- Document Management
- Schedule Management
- Calendar Management
Timeline
Physical and Occupational Therapy Scheduler
Prairie Orthopaedic & Plastic Surgery
01.2023 - Current
Surgery Scheduler
Prairie Orthopaedic & Plastic Surgery
08.2022 - Current
Front Desk Receptionist
Prairie Orthopaedic & Plastic Surgery
11.2019 - Current
Independent Distributor
It Works, Global
10.2013 - 10.2017
No Degree - Cosmetology
College of Hair Design
High School Diploma -
Lincoln Northeast High School
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