Cassandra Robertson
Cuyahoga Job And Family Services
North Ridgeville
30
years of professional experience
Dynamic supervisor with a proven record in staff management, training, and conflict resolution. Committed to enhancing team performance and driving organizational goals through effective decision-making and streamlined workflows.
Work History
Supervisor
30 Years 5 Months- Supervised team operations, ensuring compliance with agency policies and procedures.
- Mentored staff, fostering professional development and enhancing team performance.
- Streamlined workflow processes, improving service delivery efficiency within the department.
- Led initiatives to enhance client engagement, driving improved outcomes for families served.
- Implemented training programs, equipping staff with necessary skills to support diverse client needs.
- Developed and maintained relationships with community partners to expand resource availability for clients.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Education
Bachelor of Arts - Communications
Career Executive Service - Career And Technical Education
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Employee motivation
Decision-making
Complex Problem-solving
Staff development
Staff discipline
Team building
Conflict resolution
Accomplishments
Stephen Ministry Leader
American Red Cross Volunteer
American Red Cross Humanitarian of the Year 2025
American Red Cross Clara Ayers Award for Extra Ordinary Service 2026
American Red Cross Pedro Instructor
American Red Cross Hands Only CPR Instructor
American Red Cross DAT Supervisor
Community Meal Coordinator Blessed Trinity Parish Cleveland
North Ridgeville City Planning Steering Committee
Timeline
Supervisor
Cuyahoga Job And Family Services
07.1990 - 12.2020Read More
Cleveland State University
Career Executive Service from Career And Technical Education
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Kent State University
Bachelor of Arts from Communications
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