Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Cassandra Rodriguez

San Bruno,CA

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Successful at increasing sales and customer satisfaction through dedicated and diligent work. Knowledgeable about diverse array of communities such as fine arts and gaming; skillful in highlighting unique features.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Game Advisor

GameStop
11.2018 - 11.2020
  • Assisted in reducing customer complaints by troubleshooting and resolving technical issues promptly.
  • Increased customer satisfaction by delivering clear, concise, and empathetic responses to inquiries and concerns.
  • Maintained up-to-date knowledge of gaming industry trends, developments, and technologies to better serve the clients'' needs.
  • Participated in training programs to continuously enhance product knowledge and customer service skills.
  • Supported the development of new hires by sharing expertise in game features, policies, and procedures.
  • Contributed to sales targets by promoting available products, services, and special offers during interactions with customers.

Seasonal Worker

Blue & Gold Fleet
05.2018 - 11.2018
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.

Sales Associate

Gray Line Of San Francisco
09.2016 - 06.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor of Arts - Game Design

Academy of Art University
San Francisco, CA
05.2027

EMT Certificate - Emergency Medical Technology

City College of San Francisco
San Francisco, CA
08.2022

High School Diploma -

Westmoor High School
Daly City, CA
05.2017

Skills

  • Customer Service Orientation
  • Inventory Management
  • Security Monitoring
  • Technical Troubleshooting
  • Task Prioritization
  • Restocking Abilities
  • Attention to Detail
  • Quality Assurance
  • Excellent Communication
  • Loyalty Program Promotion

Accomplishments

    Brand Logo Project with local restaurant in San Francisco well known for great Japanese cuisine; involved in creating logos, menus, and merchandise.

Affiliations

  • Fine Arts
  • Crochet
  • Gaming
  • Graphic Design

Certification

AHA Basic Life Support Certification

Languages

Spanish
Native or Bilingual
Japanese
Elementary

Timeline

Game Advisor

GameStop
11.2018 - 11.2020

Seasonal Worker

Blue & Gold Fleet
05.2018 - 11.2018

Sales Associate

Gray Line Of San Francisco
09.2016 - 06.2017

Bachelor of Arts - Game Design

Academy of Art University

EMT Certificate - Emergency Medical Technology

City College of San Francisco

High School Diploma -

Westmoor High School

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Cassandra Rodriguez