Cassandra Rodriguez
Alvarado,TX
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Warehouse Order Puller
Mouser Electronics Inc.
Mansfield, TX
07.2025 - Current
- Prepared and packed customer orders with attention to accuracy and detail.
- Maintained cleanliness and organization of warehouse space to ensure safety compliance.
- Collaborated with team members to streamline order fulfillment processes.
- Implemented process improvements that enhanced efficiency in order picking operations.
- Increased order accuracy by diligently verifying product information and quantities before packaging.
- Managed time effectively to balance multiple orders simultaneously, maintaining a high level of customer satisfaction.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Customer Service Coordinator
Marshalls & HomeGoods
Mansfield, TX
03.2024 - 06.2025
- Developed relationships with customers to ensure satisfaction.
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Monitored customer service calls and provided feedback on performance.
- Identified potential opportunities for improvement within the customer service department.
- Provided training for new employees on company policies and procedures related to customer service.
- Supervised and motivated customer service teams to maximize business performance.
- Developed and implemented strategies retain customers and drive loyalty.
- Evaluated employee job performance and motivated staff to improve productivity.
Server
Casa Jacaranda
Venus, Texas
08.2022 - 02.2023
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
High School Diploma -
Venus High School
Venus, Texas05.2024
Skills
- Customer service
- Process improvement
- Employee training
- Customer relationship management
- Team leadership
- Communication skills
- Problem solving
- Register operations
- Complaint handling
- Customer focus
- Retail experience
- Team building and leadership
- Team collaboration
- Quick learner
- Multitasking
- Excellent communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Order Puller
Mouser Electronics Inc.
07.2025 - Current
Customer Service Coordinator
Marshalls & HomeGoods
03.2024 - 06.2025
Server
Casa Jacaranda
08.2022 - 02.2023
High School Diploma -
Venus High School