Cassandra Rolle
Miami Gardens
Summary
Administrative Professional with extensive experience as a Pawnbroker at Queen Of Pawns, excelling in customer service and meticulous recordkeeping. Proven ability to negotiate profitable transactions while maintaining confidentiality and compliance. Recognized for enhancing inventory management and fostering positive client relationships, contributing to a thriving business environment.
Overview
16
16
years of professional experience
Work History
Administrator/Pawnbroker
Queen Of Pawns
03.2022 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Pawnbroker
Queen Of Pawns
06.2020 - 03.2022
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on [Type] items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Prepared all paperwork, checked identifying information and documented transactions.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Handled over [Number] daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
- Welcomed customers to shop and offered to answer questions on merchandise.
Assistant Manager/Key Holder
PawnMax
05.2014 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Pawnbroker
Value Pawn & Jewelry
05.2010 - 05.2014
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Handled over [Number] daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
Pawnbroker
PawnMax
02.2009 - 05.2010
- Assessed quality and value of incoming items and offered customers loans.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Processed new inventory to ready for stocking on sales floor.
Education
No Degree - Music Production
Florida Memorial University
Miami Gardens, FL06-2008
High School Diploma -
Miami Norland Senior High School
Miami Gardens, FL06-2001
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
Timeline
Administrator/Pawnbroker
Queen Of Pawns
03.2022 - Current
Pawnbroker
Queen Of Pawns
06.2020 - 03.2022
Assistant Manager/Key Holder
PawnMax
05.2014 - 06.2020
Pawnbroker
Value Pawn & Jewelry
05.2010 - 05.2014
Pawnbroker
PawnMax
02.2009 - 05.2010
No Degree - Music Production
Florida Memorial University
High School Diploma -
Miami Norland Senior High School
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