Cassandra Rose

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
• Created travel arrangements for senior managers according to their requirements.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Processed invoices for payment using accounting software applications.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Prepared expense reports on behalf of executives in accordance with company policies and procedures.
• Handled confidential documents in an organized fashion according to established protocol.
• Scheduled appointments between clients and customers and internal staff members.
• Developed project plans for various tasks assigned by upper management.
• Answered questions from customers regarding products and services offered by the company.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Provided secretarial and office management support while building cooperative working relationships.
• Inventoried and ordered supplies for office.
• Responded effectively to sensitive inquiries or complaints.
• Coordinated appointments, meetings and conferences.
• Maintained accurate department and customer records.
• Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

• Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
• Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
• Conducted research using various media sources to obtain relevant data for staff requirements.
• Prepared packages for shipment by generating invoices and setting up courier deliveries.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
• Organized and maintained filing and document management systems by coordinating, archiving and purging files.
• Maintained inventory in administrative building supply closet to prevent shortages of supplies.

Manage invoicing for all three sites, take calls and assist customers with their orders or invoicing questions, provide excellent customer service, submit orders with incredible accuracy, process all credit card payments, record payments in Quick Books, reconcile credit card bills, keep customer files up to date, A/P, A/R, some human resource interaction with employees, assist sales, order supplies and keep track of inventory, prepare and ship orders when needed, unload trucks when needed, schedule freight deliveries, I have no problem helping where/when needed.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Served as central point of contact for all outside vendors needing to gain access to the building.Wrote reports and correspondence from dictation and handwritten notes.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency.Improved communication efficiency as primary liaison between departments, clients and vendors. Handled and processed confidential information.