Cassandra Sokol
Appleton,WI
Summary
Proven leader in retail management with a strong background in enhancing customer experiences and employee productivity, notably at Zumiez. Excelled in task delegation and customer service, significantly minimizing loss and boosting team performance. Skilled in marketing and inventory management, adept at driving sales and fostering professional growth within teams.
Overview
4
4
years of professional experience
Work History
2nd Assistant Manager
Zumiez
06.2024 - Current
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Assisted in conducting performance reviews for staff members, identifying strengths and areas of improvement to support professional growth.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
Sales Associate
Aeropostale
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Home Depot
10.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
Pet Supplies Plus
05.2022 - 11.2022
Sales Associate
Garage Clothing Store
06.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Extreme Air Trampoline Park
04.2021 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate Degree - Neuro Diagnostic Technician
Fox Valley Technical College
Appleton, WISkills
- Customer service focus
- Delegation Abilities
- Marketing knowledge
- Employee engagement
- Product and service knowledge
- Task Delegation
Languages
Spanish
Native or Bilingual
Timeline
2nd Assistant Manager
Zumiez
06.2024 - Current
Sales Associate
Home Depot
10.2023 - 05.2024
Sales Associate
Aeropostale
11.2022 - Current
Sales Associate
Pet Supplies Plus
05.2022 - 11.2022
Sales Associate
Garage Clothing Store
06.2021 - 03.2022
Cashier
Extreme Air Trampoline Park
04.2021 - 06.2021
Associate Degree - Neuro Diagnostic Technician
Fox Valley Technical College
Similar Profiles
Jacob RangelJacob Rangel
DTG Team Member at ZumiezDTG Team Member at Zumiez
Jacob StoneJacob Stone
Store Manager at ZumiezStore Manager at Zumiez
Kenyan TurnerKenyan Turner
Store Associate at ZumiezStore Associate at Zumiez