Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Cassandra Steen

Henrietta,NY

Summary

Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Excelling in customer service, multitasking, and time management abilities. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

20
20
years of professional experience

Work History

Home Health Aide

Elite Home Health Care
Rochester, ny
09.2019 - 08.2023
  • Assisted clients with daily living activities and personal hygiene.
  • Monitored health conditions and reported changes to healthcare professionals.
  • Prepared nutritious meals following dietary guidelines and client preferences.
  • Administered medication according to prescribed schedules and instructions.
  • Provided companionship and emotional support to enhance client well-being.
  • Maintained cleanliness and safety of the client's living environment.
  • Collaborated with family members to discuss client needs and concerns.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
  • Took initiative to ensure all tasks were completed efficiently within the designated time frame.

Lead Quality Specialist

Sutherland Global Service
Henrietta, New York
04.2006 - 08.2012
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.

Master Hairstylist

Lisa Maries Hair Salon
Livonia, New York
03.2003 - 08.2006
  • Consulted with clients to determine desired looks and preferences.
  • Trained junior stylists on new trends and best practices in hair care.
  • Developed personalized hair treatment plans for clients to enhance hair health.
  • Educated clients on proper hair maintenance and product selection.
  • Researched latest industry trends to provide innovative styling options.
  • Selected hair colors, products, and services based on customer preference and individually designed hair care plan.

Education

Personal Care Aid - Home Care

Bold Vision Career of Rochester, Llc
Rochester, NY
04-2025

Associate of Applied Science - Liberal Arts

Monroe Community College
Rochester, NY
06-2013

Cosmetology - Cosmetology

Genesee Valley BOCES
Mount Morris, NY
06-2001

Skills

  • Time management
  • Team collaboration
  • Schedule management
  • Goal setting
  • Attention to detail
  • Rapid Problem Solving
  • Professionalism
  • Troubleshooting
  • Decision-making

Affiliations

  • walking
  • gardening
  • reading

References

References available upon request.

Timeline

Home Health Aide

Elite Home Health Care
09.2019 - 08.2023

Lead Quality Specialist

Sutherland Global Service
04.2006 - 08.2012

Master Hairstylist

Lisa Maries Hair Salon
03.2003 - 08.2006

Personal Care Aid - Home Care

Bold Vision Career of Rochester, Llc

Associate of Applied Science - Liberal Arts

Monroe Community College

Cosmetology - Cosmetology

Genesee Valley BOCES

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