Cassandra Townes
Midland City,AL
Summary
Detail-oriented office manager with proven skills in streamlining operations and enhancing communication. Committed to improving efficiency and fostering strong relationships within teams.
Overview
24
24
years of professional experience
Work History
Office Manager
Sean P. Curry and Associates
Dothan, AL
02.2020 - Current
- Streamlined office operations by implementing efficient scheduling systems and workflow processes.
- Managed vendor relationships to ensure timely delivery of supplies and services.
- Developed and maintained filing systems, enhancing document retrieval efficiency.
- Coordinated staff training programs, fostering professional development and compliance with company policies.
Customer Service Representative
Chandi Butler
Dothan, AL
09.2016 - 02.2020
- Provided exceptional customer support through multiple channels, enhancing overall client satisfaction and loyalty.
- Addressed complex customer inquiries, ensuring timely and accurate information delivery to clients.
- Trained new team members on systems and processes, fostering a collaborative learning environment.
- Implemented streamlined communication protocols, reducing response times and improving service efficiency.
Caregiver
Self-employed
Dothan, AL
05.2002 - 04.2014
- Provided compassionate care tailored to individual needs and preferences.
- Assisted clients with daily living activities, promoting independence and dignity.
- Developed personalized care plans in collaboration with families and healthcare professionals.
- Monitored client health conditions, reporting changes to appropriate parties promptly.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Executed medication administration protocols, verifying dosage accuracy and adherence to schedules to maximize treatment efficacy.
Education
Medical Billing, Insurance, And Coding - Medical Billing, Insurance, And Coding
Everest College
Atlanta, GA08-2015
GED -
Dothan High School
Dothan, AL05-2001
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Relationship building
- Scheduling
Timeline
Office Manager
Sean P. Curry and Associates
02.2020 - Current
Customer Service Representative
Chandi Butler
09.2016 - 02.2020
Caregiver
Self-employed
05.2002 - 04.2014
Medical Billing, Insurance, And Coding - Medical Billing, Insurance, And Coding
Everest College
GED -
Dothan High School