Cassandra Trevino
Pearland
Summary
Dynamic Customer Service Lead with proven expertise at C&S Wholesale Grocers Inc., enhancing customer satisfaction through effective complaint resolution and training initiatives. Skilled in business writing and telephone etiquette, I excelled in managing high call volumes while fostering team productivity and loyalty, ensuring prompt and professional service delivery.
Customer service professional prepared to lead teams with focus on achieving high customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
C&S Wholesale Grocers Inc.
07.2017 - 03.2025
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Reviewed associate performance to identify training needs.
- Responded to customer requests for products, services, and company information.
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
Education
High School Diploma -
Dawson High School
Pearland, TX05-2011
Skills
- Email etiquette
- Business writing
- Customer complaint resolution
- Telephone etiquette
- Administrative duties
- Call center experience
- Sales
Spanish speaker
Fluent in spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Lead
C&S Wholesale Grocers Inc.
07.2017 - 03.2025
High School Diploma -
Dawson High School
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