Cassandra Trevino
Renewal By Anderson
Katy ,TX
1
Language
11
years of professional experience
Bilingual, organized, and dependable candidate recognized for managing multiple priorities while supporting positive team performance.
Added responsibility support helped meet team goals and maintain productivity.
Full-time position search reflects professional challenge, interpersonal strength, time management, and problem-solving ability.
Customer service support produced issue resolution and stronger customer satisfaction.
Communication and computer skills reflect over 13 years of experience across many industries.
Job seeker with strong organizational skills and hardworking mindset is prepared to contribute to company goals in entry-level role.
Work History
Customer Service Representative
1 Year- Managed inbound customer inquiries and routed requests to appropriate sales and service teams.
- Scheduled appointments for product consultations and confirmed customer availability.
- Documented customer interactions in CRM systems to maintain accurate service records.
- Explained product features, installation timelines, and warranty details with clear communication.
- Updated appointment changes and customer records to support accurate scheduling.
- Assisted customers through post-sale questions, ensuring timely responses and consistent service.
Pharmacy Technician Trainee
6 Months- Assisted pharmacists with prescription preparation and accurate label processing.
- Entered patient and prescription data into pharmacy systems with attention to detail.
- Counted, sorted, and stocked medications to support efficient prescription fulfillment.
- Responded to customer questions and directed issues to licensed pharmacy staff.
Paraprofessional
3 Years- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Caregiver
6 Months- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Sanding
8 Months- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Cleaned and prepared equipment necessary for projects.
- Cleaned and prepared surfaces for paint application with exacting accuracy.
Cashier
6 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative Agent
10 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
8 Months- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold and advised good restaurants
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Front desk res
10 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Front Desk Receptionist
1 Year 8 Months- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Cashier
1 Year 6 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
Education
Diploma
Skills
File Management
Computer skills
Customer service
Team Development
Safety Protocols
Issue Resolution
Reading Comprehension
Training Junior Team Members
Inventory Control Processes
CNA & Phlebotomy certification
Multitasking and Organization
Strong Ethics
Languages
American Sign Language
Native or Bilingual
Timeline
Customer Service Representative
Renewal By Anderson
09.2025 - 09.2026Read More
Pharmacy Technician Trainee
Walgreen's Pharmacy
03.2025 - 09.2025Read More
Paraprofessional
Sibley East Elementary
10.2023 - 2025Read More
Caregiver
New Perspective Assisted Living
03.2023 - 09.2023Read More
Sanding
Cabinet Work
07.2022 - 03.2023Read More
Cashier
Lees Pharmacy
01.2022 - 07.2022Read More
Customer Service Representative Agent
Kemper Insurance
05.2020 - 03.2021Read More
Customer Service Cashier
Walmart
09.2019 - 05.2020Read More
Front desk res
Comfort Inn & Mainstay Suites
11.2018 - 09.2019Read More
Front Desk Receptionist
Bestwestern Plus
03.2017 - 11.2018Read More
Cashier
Mcdonals
05.2015 - 11.2016Read More
Jhonny Economedes High School
Diploma
Read More