Malika Yeru
Philadelphia,PA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
People Share
Philadelphia, PA
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Receptionist
Westgate Hills Rehabilitation And Nursing
Upper Darby, PA
08.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Licensed Cosmetologist
Phenix Salon Suites
Philadelphia, PA
05.2023 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Built a loyal clientele base through exceptional customer service and personalized care.
Licensed Cosmetologist
Divine Styles Salon
Philadelphia, PA
05.2020 - 04.2023
- Enhanced client satisfaction by providing personalized hair and beauty consultations.
- Increased salon revenue through effective upselling of products and services.
- Performed various hair treatments for improved client hair health and appearance.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Built a loyal clientele base through exceptional customer service and personalized care.
- Scheduled appointments efficiently while minimizing wait times to maximize client satisfaction.
Education
Bachelor Of Science - Health Administration
University of Phoenix
Tempe, AZHigh School Diploma -
William L Sayre High School
Philadelphia, PA06.2011
Skills
- Customer Service
- Departmental support
- File Management
- File Organization
- Guest Relations
- Call Routing
- Administrative Support
- Office Administration
- Clerical Support
- Administrative Skills
Timeline
Customer Service Representative
People Share
04.2024 - Current
Front Desk Receptionist
Westgate Hills Rehabilitation And Nursing
08.2023 - 03.2024
Licensed Cosmetologist
Phenix Salon Suites
05.2023 - Current
Licensed Cosmetologist
Divine Styles Salon
05.2020 - 04.2023
Bachelor Of Science - Health Administration
University of Phoenix
High School Diploma -
William L Sayre High School