Cassandra Turner
San Antonio,United States
Summary
Dedicated and inquisitive Human Resources Coordinator looking to grow with your company!
Overview
12
12
years of professional experience
Work History
Human Resources Coordinator
Converse Senior Care
San ANtonio, TX
05.2023 - Current
- Assisted with recruiting, interviewing, and hiring of new employees.
- Updated employee records in HR database system.
- Developed onboarding materials and presented orientation sessions for new hires.
- Provided guidance on policies and procedures to employees and managers.
- Managed leave of absence requests and tracked vacation time accruals.
- Prepared documents for termination processes such as exit interviews and severance packages.
- Maintained employee files in compliance with applicable legal requirements.
- Handled confidential information with discretion and sensitivity.
- Coordinated benefits administration including health insurance, 401, tuition reimbursement.
- Organized employee recognition programs to boost morale among staff members.
- Researched best practices for human resource functions and recommended changes accordingly.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Advised managers on disciplinary actions when needed.
- Facilitated dispute resolution between employees or between employees and management.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Aligned HR policies with federal and local regulations.
- Researched industry trends to inform compensation and performance strategies.
- Suggested promotions and wage increases according to employee performance.
- Processed semi-monthly payroll with 100% accuracy
Digital Team Lead
Wal-Mart Neighborhood Market
Converse, TX
11.2021 - 05.2023
- Lead, train and mentor a team of 15 associates to achieve store, team and personal metric goals.
- Implement company processes to guarantee all online grocery orders are fulfilled on-time and with the highest degree of accuracy and quality.
- Make business decisions with respect to company policies regarding hiring and disciplinary actions.
Human Resources Coordinator
Wal-Mart Neighborhood Market
San Antonio, TX
08.2019 - 11.2022
- Lead Human Resource operations including hiring, training, scheduling, payroll and associate relations at two separate locations.
- Assisted the Store Manager with administrative and any other additional tasks assigned as needed.
- Enforced compliance with company policies and procedures
Training Facilitator
Wal-Mart Supercenter
San Antonio, TX
12.2017 - 08.2019
- Taught classes to all levels of management to expand their knowledge in different areas of business.
- Created training plans to ensure understanding of new and updated policies and procedures, Subject Matter Expert.
- Oversaw in-store departments to ensure company compliance.
Central Checkout Manager
Wal-Mart Supercenter
San Antonio, TX
02.2014 - 12.2017
- Lead a team of five Customer Service Supervisors and 75+ associates.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation including remaining calm and professional in stressful circumstances and effectively diffusing tense situations.
Customer Service Supervisor
Wal-Mart Supercenter
, TX
09.2012 - 02.2014
- Lead team of 75+ cashiers.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Reagan High School
San Antonio, TX2005
Skills
- Retail Leadership
- Administrative Experience
- Human Resources
- Proficient in FMLA, ADA, and EEOC laws
Timeline
Human Resources Coordinator
Converse Senior Care
05.2023 - Current
Digital Team Lead
Wal-Mart Neighborhood Market
11.2021 - 05.2023
Human Resources Coordinator
Wal-Mart Neighborhood Market
08.2019 - 11.2022
Training Facilitator
Wal-Mart Supercenter
12.2017 - 08.2019
Central Checkout Manager
Wal-Mart Supercenter
02.2014 - 12.2017
Customer Service Supervisor
Wal-Mart Supercenter
09.2012 - 02.2014
High School Diploma -
Reagan High School
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