Casandra Valdez
Las Vegas,NV
Summary
Accomplished Surgery Scheduling Coordinator with a proven track record, enhancing department efficiency through the development of new protocols and meticulous attention to detail. Skilled in HIPAA compliance and patient coordination. Excel in fast-paced environments, achieving a high success rate in procedure scheduling, insurance authorization and verification. Demonstrates exceptional multitasking and customer service abilities, significantly improving patient experience and outcomes.
Overview
7
7
years of professional experience
Work History
Surgery Scheduling Coordinator
Nevada Brain & Spine
2024.02 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
Surgery Scheduling Coordinator
UNLV Health
2021.03 - 2023.11
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations.
- Contributed to development of new scheduling protocols, enhancing overall department efficiency.
- Trained new team members on best practices for surgery coordination, fostering supportive work environment.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
Prior Authorization Specialist
Neurology Center of Las Vegas
2019.04 - 2020.07
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Verified eligibility and compliance with authorization requirements for service providers.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
Operation Specialist
GrubHub
2017.05 - 2019.03
- Developed strong relationships with clients by providing consistent updates on order statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and restaurants for improved customer satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and productivity goals for stock holders.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
Education
Associate of Science - Education
University of Phoenix
Las Vegas, NV05.2000
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Procedure scheduling
- Surgical Knowledge
- Facility coordinating
- Data entry proficiency
- Payment Collection
- Customer Service
- Multitasking
Timeline
Surgery Scheduling Coordinator
Nevada Brain & Spine
2024.02 - Current
Surgery Scheduling Coordinator
UNLV Health
2021.03 - 2023.11
Prior Authorization Specialist
Neurology Center of Las Vegas
2019.04 - 2020.07
Operation Specialist
GrubHub
2017.05 - 2019.03
Associate of Science - Education
University of Phoenix
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