Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassandra Wellendorf

Sioux Falls,South Dakota

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Dealer Relations

Carsforsale.com
08.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Bartender

Dollar Bills Casino
06.2022 - 11.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Host/Hostess Trainer

ROAM Kitchen + Bar
04.2019 - 02.2020
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned and executed promotions and special events in close collaboration with management.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Promotional Brand Ambassador

MKTG
12.2018 - 08.2019
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Conducted consumer surveys and analyzed purchasing trends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.

Host/To-Go Specialist

Olive Garden Restaurant
08.2016 - 11.2018
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

Associate of Science - Software Support

Southeast Technical Institute
Sioux Falls, SD
2025

High School Diploma -

Mitchell High School
Mitchell, SD
03.2015

Skills

  • Business Needs Assessment
  • Strategic Planning
  • Customer Service
  • Time Management
  • Document Management

Timeline

Bartender

Dollar Bills Casino
06.2022 - 11.2022

Dealer Relations

Carsforsale.com
08.2019 - Current

Host/Hostess Trainer

ROAM Kitchen + Bar
04.2019 - 02.2020

Promotional Brand Ambassador

MKTG
12.2018 - 08.2019

Host/To-Go Specialist

Olive Garden Restaurant
08.2016 - 11.2018

Associate of Science - Software Support

Southeast Technical Institute

High School Diploma -

Mitchell High School

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Cassandra Wellendorf