Jessica Campbell
Manila,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Dealer Relations
Trona Valley Federal Credit Union
Green River, WY
11.2011 - Current
- Developed and implemented strategies to increase customer loyalty and retention.
- Analyzed customer feedback to improve services and enhance customer satisfaction.
- Conducted market research to identify potential new customers and markets.
- Provided guidance to dealers on best practices related to inventory management and forecasting needs.
- Prepared reports summarizing sales data from each dealer on a monthly basis.
Indirect Lending Supervisor
Trona Valley Federal Credit Union
Green River, WY
11.2011 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employees.
- Created new strategies for improving customer service standards within the organization.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Indirect Lending Specialist
Trona Valley Federal Credit Union
Green River, WY
11.2011 - Current
- Performed loan processing and underwriting for consumer loans, including reviewing credit reports, income documents, and collateral information.
- Analyzed financial statements to determine repayment capacity of borrowers.
- Assisted in the development of indirect lending policies and procedures.
- Reviewed loan documents for accuracy and completeness prior to funding.
Teller
Trona Valley Federal Credit Union
Green River, WY
11.2011 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
Education
Leadership Institute
GoWest
Cheyenne, WY09-2023
High School Diploma -
Alta High School
Sandy, UT05-2005
Business Management
Salt Lake Community College
Salt Lake City, UTSkills
- Financial Acumen
- Brand Awareness
- Operations Management
- Compliance Knowledge
- Credit History Analysis
- Customer Service
- Data Confidentiality
- Attention to Detail
- Analytical Skills
- Professionalism
Timeline
Dealer Relations
Trona Valley Federal Credit Union
11.2011 - Current
Indirect Lending Supervisor
Trona Valley Federal Credit Union
11.2011 - Current
Indirect Lending Specialist
Trona Valley Federal Credit Union
11.2011 - Current
Teller
Trona Valley Federal Credit Union
11.2011 - Current
Leadership Institute
GoWest
High School Diploma -
Alta High School
Business Management
Salt Lake Community College