Cassandra Wickham
United Electric
Germantown,MD
10
years of professional experience
Welcoming, detail-oriented Front Office and Administrative professional with a strong track record greeting visitors, managing high-volume phone lines, and maintaining an organized, secure reception area. Experienced in calendar and meeting coordination, mail handling, supply inventory, expense record-keeping, and general clerical support including filing, photocopying, and transcribing. Known for accuracy, reliability, and a friendly, professional presence that puts visitors, families, and staff at ease.
Work History
Warehouse Associate / Operations Support
1 Year 5 Months- Follow strict safety and security procedures while handling and tracking inventory, maintaining day-to-day operational readiness.
Returns Clerk / RMA Technician
1 Year 3 Months- Maintained detailed, accurate customer records within Salesforce and SAP, resolving discrepancies through clear phone and email communication.
Administrative Assistant / Receptionist
2 Years 6 Months- Handled all incoming visitors and calls, answering, screening, and directing inquiries to the appropriate staff.
- Managed daily office paperwork and filing systems, processed payments, and maintained expense and accounts receivable records to ensure smooth financial operations.
- Managed daily office paperwork and filing systems, processed payments, and maintained expense and accounts receivable records.
- Organized and stocked front office and reception area, recognized as Employee of the Month (2020) for reliability and providing exceptional administrative support.
Remote Recruiter / Outbound Coordinator
1 Year 5 Months- Handled high-volume incoming and outgoing calls and emails, building rapport while maintaining multi-calendar schedules and appointment bookings.
- Updated tracking profiles and records across digital databases with 100% data integrity.
Document Reviewer & Compliance Specialist
2 Years 1 Month- Audited, proofread, filed, and organized high-volume confidential documents under tight deadlines with strict attention to detail.
Education
Coursework - Biology, Creative Writing, Journalism
- Three years completed, degree not conferred
- Honors: Honors English Program Participant, Honors Society Member
- GPA: 3.76 GPA
Skills
Front Desk & Reception: Visitor Greeting
Phone Screening & Routing
Office Security & Sign-In Procedures
Maintaining a Tidy
Presentable Reception Area
Administrative Support: Calendar & Meeting Scheduling
Mail & Delivery Sorting
Filing
Photocopying
Transcribing
Expense Record-Keeping
Office & Inventory Management: Ordering Supplies
Tracking Stock
Cross-Departmental Coordination
Systems & Tools: Microsoft Office Suite (Excel
Word
Outlook)
Google Workspace
Salesforce
SAP
High-Volume Data Entry
Packaging and labeling
Attention to detail
Problem-solving
Team collaboration
Lifting and sorting
Labeling and boxing
Order picking
Shipping and receiving
Warehouse safety
Receiving and processing shipments
Cleaning and organizing
Punctual and dependable
Clear communication
Sorting and labeling
Self-motivated and disciplined
Multitasking and organization
Supply ordering
Equipment troubleshooting
Purchase order review
Delivery scheduling
Material safety data sheets
Rigid packaging
Cycle counts
Shipping documentation
Damage reports
Deadline adherence
Hazardous materials handling
Unpacking merchandise
Basic mathematics
Safety protocols
Storage organization
Order preparation
Inventory tracking
Stacking and staging
Material loading and unloading
Pallet jacks
Microsoft Excel
Inventory transport
Pallet building
Warehouse tools operation
Supply chain
Picking and packing
Time management
Inventory control
Stock control
Basic math
Timeline
Warehouse Associate / Operations Support
United Electric
02.2025 - CurrentRead More
Returns Clerk / RMA Technician
Snap One
04.2023 - 07.2024Read More
Administrative Assistant / Receptionist
Canteen Vending
08.2020 - 02.2023Read More
Remote Recruiter / Outbound Coordinator
BWP Careers
06.2020 - 11.2021Read More
Document Reviewer & Compliance Specialist
Carolina Legal Staffing
03.2016 - 04.2018Read More
University of North Carolina At Charlotte
Coursework from Biology, Creative Writing, Journalism
Read More