Cassandra Wiltz
Saint Martinville,LA
Summary
District Sales Manager with 14 plus years of industry success. Passionate about transforming territory sales and marketing programs. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions. Resolves complex solutions and implements data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.
Overview
29
29
years of professional experience
Work History
District Sales Manager
Shop Rite, Inc
09.2007 - 06.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Tracked weekly sales to develop detailed reports for senior leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Resolved complex problems impacting sales management by implementing cost-effective strategies.
- Aligned database systems with district goals by automating processes and eliminating preventable errors.
- Managed 7 stores, more than 30 calls per day, increased locations with deli’s 7-14 %
- Developed sales strategy based on research of consumer buying trends and market conditions.
Casino Auditor
Blackhawk/Jacobs Entertainment Inc.
09.2004 - 09.2007
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds and reconciled accounts.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Maintained integrity of general ledger and chart of accounts.
- Partnered with auditors on annual audits and realized compliance with governmental tax guidelines.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Collaborated with Vice President of Louisiana operations for full compliance with governing bodies and limit regulatory risks.
Retail Store Sales Manager
Shop Rite, Inc
03.1999 - 08.2004
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Managed direct location of over 15 employees with increased sales of 25%, while assisting Supervisor with other locations.
Industrial Seamstress
Fruit Of The Loom
06.1992 - 12.1997
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Generated seaming, hemming and alterations revenue by scheduling consultations and appointment to meet 170 % of sales goals.
- Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
Education
Associate of Arts - Creative Writing/Non Fiction
Southern New Hampshire University
Hooksett, NH06.2024
Skills
- Goals and Performance
- Operational Efficiency
- Profit Target Achievement
- Vendor Management
- Staff Management
- Sales Expertise
- Customer Service and Assistance
- Workflow Schedules
- Marketing Strategies
- Customer Consultations
- Client Base Retention
- Operating Procedures and Policies
- Business Objective Analysis
Accomplishments
•Awarded "Top in Sales, Bestselling Book Title” as the author of the book: Keyhole Hero
September 2022, (Australia)
•Awarded District Sales Manager of the Year,
2018, Shop Rite, Inc.
• Awarded Manager of the Year,
2004, Shop Rite, Inc.
Timeline
District Sales Manager
Shop Rite, Inc
09.2007 - 06.2021
Casino Auditor
Blackhawk/Jacobs Entertainment Inc.
09.2004 - 09.2007
Retail Store Sales Manager
Shop Rite, Inc
03.1999 - 08.2004
Industrial Seamstress
Fruit Of The Loom
06.1992 - 12.1997
Associate of Arts - Creative Writing/Non Fiction
Southern New Hampshire University
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