Cassandra Yost
Northampton,PA
Summary
Professional worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Proficient in conflict resolution and providing exceptional service. Utilizes advanced research skills to ensure accuracy and relevance in all projects. Eager to expand personal skills and open to new changes in career.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Tanczos Beverages
11.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
Walgreens
11.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier Helper
Heights Market
06.2020 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
Education
High School Diploma -
Freedom High School
Bethlehem, PA05-2022
Skills
- Customer service
- Patience and composure
- Reliability and punctuality
- Up-selling techniques
- Data entry proficiency
- Customer relationship management (CRM)
- Quality assurance
- Reading comprehension
Timeline
Customer Service Cashier
Tanczos Beverages
11.2022 - Current
Customer Service Representative
Walgreens
11.2022 - 10.2023
Cashier Helper
Heights Market
06.2020 - 08.2022
High School Diploma -
Freedom High School
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