Cassandra E Michalski
3520 Campbell St. Dearborn, MI,MI
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication and problem-solving skills. I look forward to learning and growing in the work place.
Overview
20
20
years of professional experience
Work History
Server
Longhorn Steakhouse
Westland, MI
02.2006 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations to enhance guest experience.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer orders efficiently using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Adapted quickly to changing priorities during peak hours.
- Trained new staff on service standards and best practices.
- Resolved customer complaints promptly to ensure satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
High School Diploma -
Wayne Memorial High School
Wayne, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
- Fast paced, high volume work environment
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Suggestive selling
- Tableside etiquette
- Multitasking and organization
- Liquor, wine, and food service
- Adaptable and flexible
- Reliability
- Team leadership
- Problem-solving
- Customer service
- Server training
- Team player
- Multitasking Abilities
Timeline
Server
Longhorn Steakhouse
02.2006 - Current
High School Diploma -
Wayne Memorial High School