Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassandra J Gutierrez Mata

Castro Valley,CA

Summary

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. High-energy sales leader with proven relationship-building skills and significant background working with industry customers. Consistently drives sales and brings in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

12
12
years of professional experience

Work History

Sales Representative

San Leandro Honda
San Leandro, California
01.2023 - Current
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Reviewed monthly performance against targets set by management team.
  • First duties are to establish great customer service and build a relationship upon greeting with clients and customers. Whether that is on the phones or in person.
  • Maintain a professional bearing when showing product.
  • Develop sales strategies and set personal goals to ensure peak performance.
  • Attain and maximize gross and profit in each item sold.
    Remain aware of products and inventory.
  • Negotiated pricing contracts with customers to maximize profits.
  • Analyzed customer feedback to improve products and services.
  • Managed inventory levels by ordering sufficient stock for each account.

Delivery Driver

Hometown Hearts
San Francisco, CA
03.2020 - 12.2022
  • Adhered strictly to safety protocols while driving including wearing seatbelts at all times.
  • Verified customer identification upon delivery to ensure compliance with local regulations.
  • Ensured all deliveries were handled carefully to prevent damage or loss of goods during transit.
  • Communicated regularly with dispatch team to coordinate pick-up times for new orders.
  • Delivered packages in a timely manner while adhering to traffic laws and speed limits.
  • Maintained accurate records of delivered orders and collected payments.
  • Cleaned interior of delivery vehicle at end of shift according to company guidelines.
  • Kept up-to-date on changes in cannabis laws within the region of delivery operations.
  • Reported any accidents or incidents that occurred during deliveries immediately to supervisor.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Utilized street maps to plan and determine most efficient routes.

CSR, Sales

California Check Cashing Stores
Oakland, C
03.2012 - 05.2019
  • Created detailed reports regarding sales performance metrics such as daily call volumes and average handle time.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
  • Gathered market intelligence on competitors' activities including pricing structure, promotional campaigns.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained up-to-date knowledge of company products and services in order to provide accurate information to customers.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

San Leandro Adult School
1448 Williams St, San Leandro, CA 94577
10-2024

Skills

  • Sales Development
  • Competitor research
  • Client Service
  • Sales closing
  • Strategy Development
  • Customer Service
  • Upselling and Cross Selling
  • Performance Improvement
  • Sales expertise
  • Inside and outside sales
  • On-site product demonstrations
  • Relationship Building
  • Spanish translation
  • Problem-Solving
  • Upselling strategies
  • CRM Systems
  • Database Maintenance
  • Cash Drawer Balancing
  • Financial research
  • Cash Register Operation
  • Deposit and withdrawal processing
  • Financial Documentation
  • Banking regulations
  • POS system knowledge
  • Payment Collection
  • Written and verbal communication

Languages

Spanish
Professional

Timeline

Sales Representative

San Leandro Honda
01.2023 - Current

Delivery Driver

Hometown Hearts
03.2020 - 12.2022

CSR, Sales

California Check Cashing Stores
03.2012 - 05.2019

High School Diploma -

San Leandro Adult School
Cassandra J Gutierrez Mata