Cassandra M Allen

• Ensuring that individuals and families affected by disasters have access to the full range of FEMA assistance programs in a timely manner.
• Providing the best possible level of service to applicants applying for FEMA programs.
• Communicating the case status and confirming that survivors understand the disaster assistance programs and the process.
• DR4757 Michigan: 02/20/24 - present

50+ hours per week

• DR4724 Hawaii: 10/12/23 - 12/19/23

50+ hours per week

• DR4727 Mississippi: 08/17/23-09/18/23

40+ hours per week

• DR4709 Florida: 05/03/23 - 06/16/23

40 hours per week

• DR4673 Florida: 11/11/22 - 05/02/23

50+ hours per week

• NPSC ROR: 08/17/22 - 11/08/22

60+ hours per week

• Prepared healthy meals for to meet unique nutrition needs.
• Provide meals and snacks daily for school/after school kids
• Maintained safety by eliminating hazards and correcting issues.

• Upheld strict quality control policies and procedures during customer interactions.
• Reviewed customer account information to determine current issues and potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Exceeded company productivity standards on consistent basis.

• Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
• Processed payments over phone and set up recurring drafts.
• Arranged for debt repayment and established repayment schedule based on customer finances.
• Reviewed accounts to determine payment plan compliance.

• Prepared referrals for support services and resources to assist consumers in obtaining self-sufficiency.
• Outreach through advertisements, while sharing community referrals with any potential clients or businesses.
• Engage local businesses to partner with us to fund supplemental programs that provide aid and support.