Cassandra Saint-Cyr

• Experienced and highly organized Office Assistant III with supervisory responsibilities in a fast-paced clinical setting. Proven ability to manage clerical operations, support multidisciplinary teams, and ensure accurate documentation and reporting. Skilled in using ELMR, Outlook, Excel, and ServiceNow to coordinate appointments, maintain care logs, and track clinic data. Act as primary administrative support for the Family Preservation Collaborative Court, collaborating across departments and ensuring program participants are accurately tracked and documented. Responsible for preparing and distributing clinic meeting notes, generating reports, managing service records, and supporting clinical staff through prompt communication and issue resolution.

• Communicate with team and administration via Microsoft Outlook and TEAMS. Schedule customer orientations in CalSAWS for Welfare-To-Work. Distribute customer cases to Employment Service Counselors of orientation and appraisals. Journal customer cases in Cal SAWS. Record orientation attendance in CalSAWS and Microsoft EXCEL. Image documents and verifications for Welfare-To-Work and CalWorks customers. Organize and distribute folders for job clubs and assist with facilitating the sessions.

• Answered incoming and returned calls for Employment Service Counselors. Maintained record of customer appointments and call logs in Microsoft EXCEL and Word. Completed data entry in CalSAWS for Welfare-to-Work customers. Resolved customer complaints related to service issues or delays and documented issues via Microsoft Word. Managed a large volume of phone calls while ensuring accuracy in data entry. Provided timely updates to customers by tracking vehicles using GPS technology and EXCEL spreadsheets with realtime status. Obtained customer information such as name, address, and enter data into software.

• Encouraged positive social behaviors among students through role modeling and conflict resolution techniques. Collaborated with colleagues to develop instructional plans that meet individual student needs. Enforced rules regarding student conduct while promoting respect for diversity among classmates.

esolved customer complaints related to service issues or delays and documented issues via Microsoft Word. Managed a large volume of phone calls while ensuring accuracy in data entry. Provided timely updates to customers regarding their orders or requests. Tracked vehicles using GPS technology and EXCEL spreadsheets and provided real-time status updates as needed. Utilized proprietary computer systems to locate addresses, calculated estimated arrival times, and provided directions when necessary. Obtained customer information such as name, address, and enter data into software. Communicated with team and management via Microsoft Outlook.

• Generated weekly sales reports detailing customer visits and sales results. Developed sales strategies to meet or exceed monthly sales goals. Analyzed customer needs to recommend appropriate solar energy solutions. Assisted customers with navigating the company's website to locate desired information or items for purchase.

• Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding. Resolved customer complaints in a timely manner to ensure customer satisfaction. Met performance goals and call center metrics in fast-paced performance setting.