Cassaundra Moore
Fort Wayne,IN
Summary
Detail-oriented professional with expertise in customer service and conflict resolution. Proven ability to train team members and streamline service processes, enhancing overall efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Cashier
Sam's Club
Fort Wayne, IN
09.2022 - 05.2026
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout area to enhance efficiency.
- Collaborated with team members to optimize service delivery and workflow.
- Trained new cashiers on register operations and customer service protocols.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Bakery Clerk
Kroger
Fort Wayne, IN
02.2017 - 08.2019
- Supervised daily bakery operations to ensure product quality and freshness.
- Trained new team members on bakery procedures and safety standards.
- Managed inventory levels to maintain optimal stock of baked goods.
- Implemented efficient display arrangements to enhance product visibility and sales.
- Developed promotional displays for seasonal items, increasing customer engagement and sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Customer Service Representative
Intelenet Global Services
Fort Wayne, IN
12.2018 - 04.2019
- Delivered exceptional customer support through multiple channels, ensuring high satisfaction rates.
- Resolved complex customer inquiries by utilizing company knowledge base and troubleshooting skills.
- Collaborated with team to streamline service processes, improving response times and efficiency.
- Trained new hires on customer interaction protocols and system navigation, enhancing team performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Care Representative
AEP
Fort Wayne, IN
01.2005 - 03.2016
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Managed escalated issues effectively, providing timely solutions to complex service challenges.
- Trained new representatives on customer engagement strategies and product knowledge, improving team performance.
- Developed and implemented process improvements that streamlined workflows, reducing response times significantly.
- Collaborated with cross-functional teams to enhance service delivery and ensure alignment with company policies.
- Led initiatives to improve customer retention rates through targeted outreach and personalized service adjustments.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Education
BBA - Marketing And Sales
Delta College
Bay City, MI04-1988
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
- Product knowledge
- Customer inquiries
- POS system operation
- Payment processing
- Merchandise restocking
- Data entry proficiency
- Drawer management
- Attention to detail
- Multitasking and organization
- Phone etiquette
- Conflict resolution
- Basic math
- Point-of-sale system
- Customer assistance
- Check processing
- Cleaning and sanitizing
- Cooperative attitude
- Order taking
- Team leadership
- Employee training
- Inventory stocking
- Store merchandise stocking
Timeline
Customer Service Cashier
Sam's Club
09.2022 - 05.2026
Customer Service Representative
Intelenet Global Services
12.2018 - 04.2019
Bakery Clerk
Kroger
02.2017 - 08.2019
Customer Care Representative
AEP
01.2005 - 03.2016
BBA - Marketing And Sales
Delta College