Cassee Willson
Customer Advocate
Fargo
Summary
I am an organized and dependable person, successful at managing multiple priorities with a positive attitude. I am hard working, pay great attention to detail and have good communication skills. I am motivated to learn, grow and excel in a career.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Customer Advocate
Blue Cross Blue Shield Of North Dakota
08.2022 - Current
- Manage multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Maintain comprehensive records of all client interactions, allowing for efficient follow-up and increasing overall service quality.
- Listen to customers in actively to assess issues and provide accurate information.
- Conduct thorough research to provide accurate information and resolve complex issues for customers.
- Facilitate conversations between members and providers to resolve problems and bridge any misunderstandings.
- Mentor and assist with monitoring new hires as they progress through the phases of becoming independent.
Paraprofessional
B.O.C.E.S
11.2021 - 07.2022
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor and enforce rules and help work through conflicts.
- Reported on student progress, behavior and social skills.
- Supervised students on field trips for safety and proper behavior in public settings.
- Instructed small groups of students for projects and common core subjects.
- Transported students daily twenty miles to and from school as well as during field trips out of town.
Preschool Teacher
YWCA
04.2020 - 06.2022
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Addressed behavioral and learning issues with parents and management.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Janitor
Jani-King
03.2019 - 12.2021
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to property.
- Supervised supplies in inventory and submitted order requests.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, sweeping, mopping, cleaning windows, dusting and cleaning bathrooms and kitchens.
- Kept building entryway glass clean and polished for professional presentation.
- Refilled soap, paper towel, and toilet paper dispensers and air fresheners in bathrooms, kitchens, breakroom areas.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Performed tasks to meet daily, weekly, monthly, and quarterly expectations.
Janitor
RBM
06.2018 - 03.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, bathrooms, sweeping, mopping, dusting and other tasks.
- Handled equipment, chemicals and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat and professional entrances.
- Performing daily, weekly, monthly and quarterly tasks.
- Supervised supplies in inventory and submitted order requests as needed.
Lead Teacher
Evanston Child Development Center
10.2017 - 03.2019
- Implemented a creative curriculum for students and devised creative daily lesson plans to meet requirements and needs of different learners.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students to increase overall classroom success.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Assessed toddlers against established early childhood developmental milestones, preparing quarterly progress reports for each child.
- Engaged with children on individual basis to build positive relationships and promote learning.
Education
High School Diploma -
Rock Springs High School
Rock Springs, WY 09.2012 - 05.2016
Skills
Conflict resolution techniquesundefined
Certification
CPR/ First Aid
Timeline
Customer Advocate
Blue Cross Blue Shield Of North Dakota
08.2022 - Current
Paraprofessional
B.O.C.E.S
11.2021 - 07.2022
Preschool Teacher
YWCA
04.2020 - 06.2022
Janitor
Jani-King
03.2019 - 12.2021
Janitor
RBM
06.2018 - 03.2019
Lead Teacher
Evanston Child Development Center
10.2017 - 03.2019
High School Diploma -
Rock Springs High School
09.2012 - 05.2016
CPR/ First Aid
CDA
Graduated from the Health Academy- 3 year program
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