Kendra Murrey
Grand Forks,ND
Summary
Experienced Account Specialist with a deep understanding of financial and payment matters as well as customer service and sales activities. Proficient in data verification, account updates and problem solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Account Specialist
Blue Cross Blue Shield North Dakota
Grand Forks, ND
01.2024 - Current
- Providing health insurance to the community with both individual and group accounts by adding/cancelling dependants and modifying their current plan.
- Assisted clients with financial queries, billing concerns, and account-related inquiries.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
Server/Bartender
Varsity Ice House
Grand Forks, ND
01.2024 - Current
- I ensure timely delivery of food and beverages by checking on tables periodically throughout the service time
- Responsible for setting tables and refilling glasses throughout the meal period.
Director of Student Affiliation
The National Society of Leadership and Success
Remote
10.2022 - 11.2023
- Participated in seminars to students with topics such as time management, leadership, and goal setting
- Experience in setting and achieving goals, coaching others, and holding students accountable to commitments.
Education
Bachelor of Science - Psychology
University of North Dakota
Grand Forks, ND05-2024
Skills
- Time Management
- Leadership Development
- Teamwork Management
- Microsoft Excel
- Communication
- Detail-oriented
- Flexibility/Adaptability
- Customer relationship development
- Creativity
- Friendly/Outgoing Personality
- Interpersonal Skills
- Customer Engagement
Certification
- Basic Life Support, 08/2026, 08/2025
- Life and Annuities Insurance License, 02/2024, Present
- Health Insurance License, 03/2024, Present
Accomplishments
- Achievements/Tasks
Personal Information
Title: Account Specialist
Languages
- English, Native or Bilingual Proficiency
- Spanish, Limited Working Proficiency
References
References available upon request.
Timeline
Sales Account Specialist
Blue Cross Blue Shield North Dakota
01.2024 - Current
Server/Bartender
Varsity Ice House
01.2024 - Current
Director of Student Affiliation
The National Society of Leadership and Success
10.2022 - 11.2023
Bachelor of Science - Psychology
University of North Dakota
- Basic Life Support, 08/2026, 08/2025
- Life and Annuities Insurance License, 02/2024, Present
- Health Insurance License, 03/2024, Present
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