CASSERIE GAFFUD
Philadelphia,PA
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients and internal teams, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Proficient in quickly understanding programs, operations, digital products while advancing skills in technical proficiency, ensuring productivity and full lifecycle project management.
Career highlights: Migrated three accounts from legacy programs to WFR 3, one with population growth of 175%. Also did not have any DNRs, with one at-risk that was converted into a WFR migration. Greatly contributed to Project Gorilla by identifying process gaps, providing platform and team enhancements and assisting with Phase I roll out. Lastly, providing training support by managing and executing opportunities for advance skills. Instrumental in developing and standardizing team functions to meet objectives in a timely manner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Executive
International SOS
11.2022 - Current
- Built and strengthened relationships with new and existing accounts to boost program utilisation and program migrations.
- Qualified leads, built relationships and executed sales strategies to drive new opportunities (platform enhancements, program growth, and migrations).
- Collaborated with internal teams to develop account strategy, cross borders and consulting opportunities.
- Met and exceeded service level goals to achieve standards and expectations on the Gorilla Project: platform enhancements, process improvements
- Clear understanding of the organisation's services and capabilitites. Utilised my knowledge of operations, consulting, experience in client services and products for account growth and client experience.
- Attended networking events to build relationships and identify sales opportunities.
- Contributed to team environment by providing training, developing standard processes and collaborating to reach overall objectives.
Client Delivery Specialist (Americas)
International SOS
11.2021 - 11.2022
- Responsible for providing day-to-day client and sales team support, training, implementations, migrations and audit active programs and procedures
- Monitor client enquries through Service Cloud and Salesforce for organised case management with internal and external stakeholders
- Provide training, education, and best practices to clients on solutions virtually, as needed
- Identify areas of opportunities to support client organisation's internal travel policies by introducing them to digital features and solutions that may provide enhancements or increase internal compliance
- Engage in a team environment, provide assistance in complex requests, invite other specialist to external training calls and collaborate on knowledge base articles or documented processes to improve standardisation.
Area Operations Manager
Amazon [Logistics]
Philadelphia, PA
01.2021 - 10.2021
- Responsible for daily logistics of the delivery operations for the Philadelphia Metro region.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Networking with contracted provides and associates to resolve unexpected delays and meet client expectations and deliverables within expected timeframe.
- Daily management of labor allocation, lead meetings, project management, and communicating with internal and external suppliers.
- Analyze volume and contingency planning for changes in demand, dependent on seasons and local trends/events
- Implemented learning development practices, production of content structuring for employee training.
- Conduct compliance reviews to include periodic inspections and audits per OSHA guidelines and applicable client policies
Education
Bachelor of Arts - Political Science, International Relations, Global Studies, French Language & Culture
The University of Alabama
Tuscaloosa, AL05.2020
French Language And Literature
Campus International De Cannes
Cannes, France07.2019
French Language And Literature
L'Institut De Touraine
Tours, France08.2018
Skills
- Business Growth Opportunities
- Client relationship management
- Product Training
- Business Process Optimization
- Project Management
- Pipeline Analysis
- Digital Product Knowledge
- Management & Teamwork
- Public Speaking
- Microsoft Office Suite
Certification
CITI Non-Medical Investigations
Global Exchange Studies
Timeline
Account Executive
International SOS
11.2022 - Current
Client Delivery Specialist (Americas)
International SOS
11.2021 - 11.2022
Area Operations Manager
Amazon [Logistics]
01.2021 - 10.2021
Bachelor of Arts - Political Science, International Relations, Global Studies, French Language & Culture
The University of Alabama
French Language And Literature
Campus International De Cannes
French Language And Literature
L'Institut De Touraine
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