CASSI WATTS
Administration
Danville,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
20
20
years of professional experience
Work History
Shift Leader
Southside R&M
Mt Vernon, Ohio
02.2017 - 03.2020
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Business Owner/Operator
Scoreboard Drive Inn
Danville, OH
11.2017 - 08.2019
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Monitored staff performance, providing final-say assessment over inquiries.
- Provided outstanding coaching to employees to boost productivity.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
Education
Some College (No Degree) - Human Services
Central Ohio Technical College
Newark, OHSkills
- Customer Service and Communication Skills
- Leadership & Management and problem solving
- Multi tasking, Learn new skills easily
- Filing & record management
- Excellent organizational and time management skills
- Client Service
Timeline
Business Owner/Operator
Scoreboard Drive Inn
11.2017 - 08.2019
Shift Leader
Southside R&M
02.2017 - 03.2020
Some College (No Degree) - Human Services
Central Ohio Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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