Cassia Hill
San Jose,CA
Summary
Skilled Service Desk Associate with significant experience in troubleshooting and customer support. Strengths include problem-solving, technical knowledge, and exceptional interpersonal skills. Proven ability to handle high-pressure situations while maintaining a proactive approach towards resolving issues for increased customer satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Retail Parts Specialist
Oreily's Auto Parts
Los Gatos, CA
12.2023 - 06.2024
- Resolved customer complaints in a professional manner.
- Processed payments using cash registers and other point of sale systems.
- Received shipments of new parts and processed paperwork associated with delivery.
- Greeted customers upon entering the store and provided assistance as needed.
- Performed regular maintenance checks on vehicles in order to maintain optimal performance levels.
- Followed safety protocols when handling hazardous materials such as automotive fluids, batteries, tires.
Crossing Guard
AMCS
Palo Alto
04.2019 - 01.2022
- Performed things like crossing children safely to and from school
- Making sure children followed pedestrians rules and walked bikes threw cross walks
- Very enjoyable job and all the kids are great and respectful.
file maintenance, cashier
Safeway
San Jose
06.2017 - 12.2017
- Performed things like printing tags and using the systems
- Took down expired and torn tags
- Scanning and printing price tags on everything in the whole store
- Worked graveyard shift and holidays as well
- Also worked in the store as a cashier and a personal shopper
- As a cashier I bagged grocery items and helped all customers until they were completely satisfied
- ATM transactions and codes for produce memorized
- Personal shopping was learning the store and where things are.
Breakfast server
Holiday Inn Express
Mountain view
06.2016 - 11.2016
- Performed things like setting up warmers and pancake maker
- Cooked and bussed tables
- Learned after serving was finished as well as count rooms for the next morning
- Cleaned lobby, elevator and restroom areas
- Counted everything breakfast for inventory
- Stocked all inventory
- Greeted all customers with a smile and good morning.
Server
Frankie Johnnie & Luigi Too
Mountain view
10.2015 - 11.2015
- Greeted guests in a timely manner and provided friendly service and hospitality
- Demonstrated integrity and honesty while interacting with managers and team members
- Handled food as well as currency and credit card transactions quickly and accurately.
server/cashier
Amato's Cheesesteaks and
San Jose
04.2015 - 10.2015
- Opened and closed restaurant
- Bussed tables and cashiered
- Credit card transactions done accurate and timely fashion
- Everyday cleaned soda machine and filled inventory
- Cleaned restrooms and lobby areas.
Cashier
Wendy's
San Jose
01.2015 - 03.2015
- Greeted all customers
- Took orders at the front and drive thru
- Cleaned lobby area
- Cleaned restrooms and stocked.
Service desk Associate
HOMEDEPOT
Cupertino
04.2022
- Process returns for customers
- Setting up accounts for credit cards
- Picking/Staging orders
- Answering phones
- Cleaning Markdowns and I'm a closer too.
Education
Online classes -
Bartending School
01.2015
Graduated -
Burroughs High School
Ridgecrest, CA01.1999
3 semesters of clerical -
Shasta College
Redding, CASkills
- Positive attitude
- Attending multiple customers
- Clear and effective communication
- Fast learner
- Able to lift 80 pounds
- Highly reliable
Timeline
Retail Parts Specialist
Oreily's Auto Parts
12.2023 - 06.2024
Service desk Associate
HOMEDEPOT
04.2022
Crossing Guard
AMCS
04.2019 - 01.2022
file maintenance, cashier
Safeway
06.2017 - 12.2017
Breakfast server
Holiday Inn Express
06.2016 - 11.2016
Server
Frankie Johnnie & Luigi Too
10.2015 - 11.2015
server/cashier
Amato's Cheesesteaks and
04.2015 - 10.2015
Cashier
Wendy's
01.2015 - 03.2015
Online classes -
Bartending School
Graduated -
Burroughs High School
3 semesters of clerical -
Shasta College
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