Open To Work
Cassidy Barnes
Work Preference
Summary
Experienced healthcare professional specializing in enhancing patient experience through strategic scheduling and effective conflict resolution. Expertise in maintaining HIPAA compliance, ensuring accurate medical documentation, and verifying insurance details to optimize patient service operations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Northside Hospital Diagnostic Clinic
09.2025 - Current
- Manage high-volume inbound calls, patient messages, and appointment requests.
- Coordinated scheduling for multiple specialties, ensuring adherence to provider and procedure requirements.
- Resolved scheduling conflicts, optimizing provider calendars to enhance patient access.
- Verify patient information and provider-specific scheduling protocols.
- Maintained HIPAA compliance and ensured accurate EMR documentation for patient confidentiality.
Secretary
Northeast Georgia Health System
Gainesville, Georgia
03.2024 - 09.2025
- Coordinated communication between medical staff and patients to ensure clarity.
- Maintained patient records using electronic health record systems efficiently.
- Prepared and maintained confidential documents related to patient care.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Patient Access Representative
Fisher-Titus Medical Center
Norwalk, Ohio
09.2021 - 03.2024
- Facilitated patient registration and verified insurance information for accurate processing.
- Scheduled appointments and managed patient inquiries efficiently via phone and in-person.
- Assisted patients with completing necessary forms, ensuring compliance with hospital protocols.
- Collected co-pays and other payments from patients at time of service.
Seasonal pharmacy customer service rep
Accredo Specialty Pharmacy
Remote, Ga
03.2019 - 09.2021
- Clarified customer needs and recommended appropriate products and services to enhance satisfaction.
- Promoted products and services during service account management and order calls to maximize customer engagement.
- Followed up with customers post-service to confirm satisfaction and address any concerns.
- Maintained accurate patient records within electronic health record system.
Education
Associate of Science - Management
Post University
Waterbury, CT06-2026
Certification - Human Resources
Post University
Waterbury, CT03-2026
High School Diploma -
Mountain View Education Charter High School
Demorest, GA05-2015
Skills
- Health records management
- Appointment scheduling
- Insurance verification
- Data accuracy
- Customer service
- Conflict resolution
- Communication skills
Timeline
Patient Service Representative
Northside Hospital Diagnostic Clinic
09.2025 - Current
Secretary
Northeast Georgia Health System
03.2024 - 09.2025
Patient Access Representative
Fisher-Titus Medical Center
09.2021 - 03.2024
Seasonal pharmacy customer service rep
Accredo Specialty Pharmacy
03.2019 - 09.2021
Associate of Science - Management
Post University
Certification - Human Resources
Post University
High School Diploma -
Mountain View Education Charter High School