Keaira Connor
Tacoma,WA
Summary
Dedicated Patient Service Representative specializing in patient verification and flow control. Enforced HIPAA compliance while delivering high-quality customer service. Managed incident reporting and facilitated effective communication, ensuring a safe environment for patients and visitors.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
The Polyclinic
Ballard, WA
01.2022 - Current
- Verified patient identity and confirmed appointments and records to enhance accuracy
- Managed patient and visitor flow to optimize service delivery
- Ensured compliance with HIPAA regulations in healthcare facility
Security Officer
Private Contract
Seattle, WA
07.2025 - 12.2025
- Delivered front-desk and patrol security for commercial properties, ensuring safety and compliance
- Monitored building access, visitor logs, and badges to maintain secure environment
- Conducted routine interior and exterior patrols
- Responded to suspicious activity, disturbances, and safety incidents
- Compiled detailed incident and shift reports to document security activities and incidents
Security Officer
Allied Security Services
Seattle, WA
08.2020 - 11.2021
- Secured two multi-million-dollar corporate buildings against unauthorized access
- Managed access to multiple suites through keys and badge systems to ensure safety
- Enforced site-specific security policies
- Presented a professional, customer-focused demeanor while assisting individuals
- Assisted challenging individuals with safety and respect
Ramp Agent
McGee Air Services
SeaTac, WA
01.2021 - 10.2021
- Monitored access in restricted airport security zones to ensure compliance
- Adhered to FAA safety and access protocols while performing tasks
- Loaded and unloaded luggage from aircraft and transport vehicles.
- Operated ground support equipment to ensure efficient baggage handling.
- Coordinated with flight crews to verify baggage requirements and schedules.
Security Dispatcher
RPS
Grand Blanc, MI
05.2019 - 11.2020
- Managed real-time coverage and handled emergency calls to respond effectively to incidents
- Coordinated deployment of security officers across multiple sites to ensure site safety
- Communicated with guards via phone, radio, and email
- Documented shift logs, call reports, and incident details for accurate record-keeping
Cabin Service Agent
Delta Global Services
SeaTac, WA
11.2019 - 08.2020
- Serviced aircraft following strict security procedures.
- Delivered exceptional cabin service and passenger assistance during boarding and deplaning.
- Maintained cleanliness and organization of cabin areas throughout the flight.
- Collaborated with crew members to ensure timely service delivery and passenger comfort.
Education
Certificate - Office Administration
Renton Technical College
Renton, WASkills
- Patient verification
- HIPAA compliance
- Patient confidentiality
- Appointment scheduling
- Check-in management
- Appointment management
- Health records management
- Customer service
- De-escalation
- Incident Reporting
- Emergency Response
- Policy Enforcement
- Safety protocol enforcement
- Visitor monitoring
- Data Entry
- Clinical data entry
- Scheduling Systems
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Security Logs
- Report writing
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Verbal communication
- Payment collection
- Office management
- Flexible schedule
- Health records management
- Payment collection
- Office management
- Flexible schedule
Certification
- Washington State Guard Card
- CPR Certified
Timeline
Security Officer
Private Contract
07.2025 - 12.2025
Patient Service Representative
The Polyclinic
01.2022 - Current
Ramp Agent
McGee Air Services
01.2021 - 10.2021
Security Officer
Allied Security Services
08.2020 - 11.2021
Cabin Service Agent
Delta Global Services
11.2019 - 08.2020
Security Dispatcher
RPS
05.2019 - 11.2020
Certificate - Office Administration
Renton Technical College