Dawn Chavis
Eastlake
Summary
Detail-oriented patient service specialist with expertise in customer service and time management. Educated patients on clinic policies while ensuring compliance with HIPAA regulations. Contributed to a welcoming and efficient environment, enhancing patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic Children's Hospital
Cleveland
01.2023 - 04.2026
- Greeted patients and families upon arrival to create a welcoming atmosphere.
- Scheduled patient appointments using electronic health record systems for improved efficiency.
- Collected and verified patient information during check-in procedures for accuracy.
- Addressed patient inquiries and resolved issues to enhance service satisfaction.
- Educated patients on clinic policies and procedures to ensure compliance.
- Processed payments, including cash, checks, or credit card transactions.
- Verified patient coverage prior to appointment scheduling to avoid delays.
- Ensured compliance with HIPAA regulations when managing confidential information.
Patient Care Nursing Assistant
Cleveland Clinic
Cleveland
06.2017 - 10.2023
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported patient mobility through safe transferring and repositioning techniques.
- Documented observations and care in medical records with accuracy.
- Communicated effectively with families and healthcare team members.
- Participated in training sessions to enhance patient care skills.
- Maintained confidentiality of patient information following HIPAA regulations.
- Collaborated with healthcare professionals to ensure quality patient care.
Health Unit Coordinator
Cleveland Clinic
Cleveland
01.2021 - 01.2023
- Coordinated patient admissions, discharges, and transfers within healthcare unit efficiently.
- Maintained accurate patient records using electronic health record systems.
- Implemented safety protocols to improve patient care and streamline unit workflow.
- Trained new health unit coordinators on procedures and best practices consistently.
- Facilitated communication across departments regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers promptly.
- Organized patient records, charts, and documents systematically.
- Responded swiftly to patient call lights, ensuring timely follow-through.
Education
High School Diploma -
Cornerstone Christian School
Townsend, GA06-2002
Skills
- Electronic health records
- Appointment scheduling
- Payment processing
- Effective communication
- Time management
- Patient verification
- HIPAA compliance
- Customer service
- Workflow management
References
References available upon request.
Timeline
Patient Service Specialist
Cleveland Clinic Children's Hospital
01.2023 - 04.2026
Health Unit Coordinator
Cleveland Clinic
01.2021 - 01.2023
Patient Care Nursing Assistant
Cleveland Clinic
06.2017 - 10.2023
High School Diploma -
Cornerstone Christian School