Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Store Manager
Famous Footwear
07.2024 - Current
Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
Learned inventory management processes to support stock replenishment and organization.
Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Maintained cleanliness and organization of sales floor to enhance shopping experience.
Retail Store Manager
Charlotte Russe
01.2022 - 06.2024
Managed daily store operations, ensuring optimal inventory levels and efficient workflow.
Trained and mentored staff on customer service best practices and sales techniques.
Analyzed sales data to identify trends, improving stock management and promotional planning.
Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Asset Protection
Target
05.2018 - 01.2022
Developed and implemented loss prevention strategies to minimize shrinkage.
Conducted regular audits of inventory processes to ensure compliance with company policies.
Trained team members on asset protection protocols and emergency response procedures.
Monitored surveillance systems for suspicious activities and addressed potential risks proactively.
Retail Assistant Manager
Burlington
01.2015 - 04.2018
Retail assistant
Assisted in daily operations, ensuring smooth store functionality and customer satisfaction.
Implemented scheduling changes to improve staff efficiency during peak hours.
Controlled store inventory and reviewed cash handling and operations reports.
Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.