
Versatile and results-driven executive management, sales, and customer relationship professional with over 14 years of diverse experience spanning public and private business sectors. Demonstrated success in large-scale corporations and entrepreneurial ventures. Poised to contribute leadership acumen to a values-driven organization dedicated to world-class customer service and cultivating strong team leaders.
Strategic Partnership Expansion & Acquisition: Drive impactful expansion across 1,500+ partner schools and organizations—secured inaugural, high-value district partnerships within the territory.
Comprehensive Sales Cycle Management: Successfully navigates end-to-end sales processes, conducting custom demos for diverse stakeholders. Engage in strategic negotiations and effective contract management.
Educational Advocacy & Thought Leadership: Lead relevant sessions at prominent educational conferences and networking events—partner with industry leaders to advocate for educational equity and enhanced student outcomes.
Public Sector Insight & Policy Acumen: Stay current with evolving public sector trends and funding mechanisms, source RFPs, and strategically position Possip for market growth.
Exceeded Sales Goals: Led territory sales efforts, consistently surpassing annual quotas by up to 120%.
Leadership & Onboarding: Mentored new sales team members, driving rapid integration and productivity. Successfully facilitated client onboarding.
Client Relationship Cultivation: Proactively engaged clients, fostering enduring relationships that boost retention rates and market competitiveness.
Strategic Product Launch Success: Engineered Facility Tracker's market entry, driving $60k in revenue within six months, displaying rapid market penetration and revenue growth.
Competitive Analysis and Strategy Adjustment
Performed competitive analyses, refined sales/marketing strategies, and collaborated cross-departmentally to address customer needs and drive product development.
Top-Ranked Region Leadership: Directed operations for five centers, securing the company's top-ranked region status and achieving over $6.5 million in annual sales.
Comprehensive Staff Management: Led end-to-end staffing, including recruitment and tailored training programs for diverse regional roles.
Client Relations Expertise: Acted as the primary contact for escalated patient accounts, resolving issues and fostering positive client relationships.
Employee Engagement: Implemented innovative programs to increase employee loyalty and reduce turnover.
Exceeded Sales Goals: Surpassed annual sales targets by 137% in the inaugural year, leading a high-performing team and ranking as the #1 center in the nation.
Team Leadership and Supervision: Directly supervised all center staff, ensuring seamless operations, a safe and effective clinical environment, and optimal performance.
Sales Achievement Strategy: Conducted impactful face-to-face consultations and maintained robust communication via email and phone, requiring impeccable interpersonal skills.
Client Satisfaction and Sales Leadership: Collaborated across teams to drive exceptional client satisfaction. Pioneered the company's highest percentage of sales from existing and referral clients in 2016 and 2017.
Embrace Grace Women's Ministry (Founding Member)- Lincolnton, NC - Support, fellowship, and resources for local single mothers.
Hesed House of Hope- Lincolnton, NC- non-profit and community homeless shelter. Volunteer duties include preparing and planting a vegetable garden for shelter residents and maintaining general grounds.
Florence Crittenton Services- Charlotte, NC- Community services are provided to at-risk or pregnant adolescents and women and their families. Volunteer duties include makeup application for residents and assisting with special event preparation.