Cassidy Bray
Sacramento,CA
Summary
Customer service professional focused on improving customer satisfaction through responsive support and accurate resolution of issues. Performs efficiently in fast-paced environments while completing tasks with thoroughness and attention to detail.
Overview
6
6
years of professional experience
Work History
Dispatch Operator
Total Monitoring Services
Sacramento, CA
01.2026 - Current
- Dispatched emergency responders using radio and call procedures.
- Monitored alarm panels and CCTV feeds at Total Monitoring Services monitoring center.
- Logged alarms, incidents, and customer contacts in dispatch systems.
- Facilitated customer support during alarm testing, coordinating communication with relevant personnel to ensure smooth operations.
Server/Hostess
IHOP
Rocklin, CA
05.2023 - 08.2025
- Supported guest service as server and hostess at IHOP, taking orders, serving meals, and greeting guests.
- Helped resolve customer concerns with clear communication and practical solutions to improve guest satisfaction.
- Maintained clean dishes and tables to support tidy dining room operations.
- Recorded food and drink orders with strong knowledge of IHOP menu items.
- Created positive guest experiences by welcoming guests, managing waitlist, and seating guests promptly.
- Coordinated dining room flow by taking orders, delivering food, and assisting with guest seating.
- Resolved customer complaints through thoughtful service recovery to support guest satisfaction.
- Kept dishes and tables cleaned to maintain organized, sanitary dining area.
- Processed food and beverage orders accurately using IHOP menu knowledge.
- Managed waitlist and seated guests in timely manner to support smooth front-of-house operations.
- Drove positive guest experiences through prompt greetings, efficient seating, and attentive service.
- Improved guest satisfaction by addressing complaints with practical solutions.
- Supported clean and orderly dining area by clearing dishes and tables throughout shift.
- Contributed accurate order entry using IHOP menu knowledge to support smooth kitchen service.
- Helped maintain steady dining room flow by greeting guests, managing waitlist, and seating parties promptly.
Server/Cashier
Stomps Burger Joint
Pearland, TX
02.2023 - 04.2023
- Welcomed guests with friendly, attentive service.
- Entered food and drink orders accurately during busy shifts.
- Shared menu details and explained burger specials to diners.
- Handled side work to keep dining area clean and efficient, including opening and closing tasks for smooth restaurant operations.
Server/Waiter
Napoli
Monroe, NC
08.2022 - 11.2022
- Cleaned tables and maintained cleanliness of dining area and kitchen to ensure a welcoming environment for guests.
Server/Hostess
Red Bowl Asian Bistro
Monroe, NC
02.2022 - 07.2022
- Greeted guests and supported seating flow in dining room.
- Delivered meals promptly and checked guest satisfaction during dining.
- Cleared dirty dishes, reset tables for new guests, and cleaned surfaces to keep dining area welcoming and sanitary.
Caregiver
Home Instead Senior Care
Monroe, NC
09.2021 - 02.2022
- Supported seniors with daily living needs to improve comfort and quality of life.
- Provided personal care through bathing and clothing changes to maintain comfort and hygiene.
- Prepared nutritious meals, kept living areas clean, and handled shopping needs to support overall well-being.
- Fostered connections with seniors through companionship to enhance their social well-being in a Home Instead SeniorCare home.
FunWorld Attendant
John's Incredible Pizza
Roseville, CA
04.2021 - 06.2021
- Supervised game area to support guest safety, engagement, and machine use.
- Provided welcoming assistance for arriving guests and responded to questions across pizza arcade floor.
- Maintained prize counter presentation and organized redemption inventory for guest access.
- Completed arcade game repairs, cleaned bathrooms and Funworld Cafe area, operated Funworld rides, and managed redemption transactions through prize restocking and sales.
Education
High School Diploma -
Mesa Verde
Citrus Heights, CA06-2021
Skills
- Customer service and support
- Team building and collaboration
- High-volume service management
- Food service and preparation
- Food safety compliance
- Troubleshooting and problem-solving
- Microsoft Word proficiency
- Organizational and planning skills
- Google Docs expertise
- Typing and data entry
- Computer literacy
- Point of sale systems
- Time management strategies
- Sales techniques
- Elderly caregiving and home care
- Senior communication skills
- Effective teamwork
- Phone etiquette
- Phone Etiquette
Languages
- Learning Spanish - know common terms/phrases
Awards
Valedictorian, June 2021, I graduated with a 4.5+ GPA and gave the Valedictorian speech for my class.
Timeline
Dispatch Operator
Total Monitoring Services
01.2026 - Current
Server/Hostess
IHOP
05.2023 - 08.2025
Server/Cashier
Stomps Burger Joint
02.2023 - 04.2023
Server/Waiter
Napoli
08.2022 - 11.2022
Server/Hostess
Red Bowl Asian Bistro
02.2022 - 07.2022
Caregiver
Home Instead Senior Care
09.2021 - 02.2022
FunWorld Attendant
John's Incredible Pizza
04.2021 - 06.2021
High School Diploma -
Mesa Verde