Assistant Manager
Bojangles’ Famous Chicken ‘n Biscuits
05.2020 - Current
- SERV Safe Food Protection Manager Certification (active)
- Supervise and train team members in fast-paced, high-volume environments
- Leads daily operations including opening/closing procedures, scheduling, and cash handling
- Resolves customer concerns using de-escalation, problem-solving, and clear communication
- Supports staff performance through coaching, feedback and conflict resolution
- Ensures compliance with food safety, company policies, and operational standards