Cassidy Collins
Naples
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Receptionist
Naples Allergy Center
Naples, FL
08.2022 - 11.2022
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Receptionist
Total Health Of Naples
Naples, FL
12.2020 - 08.2022
- Checked insurance benefits, collected payments, processed transactions and updated relevant records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sales Associate
Zoomtan
Naples, Florida
05.2019 - 03.2020
- Engaged with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Organized product to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
Hostess
Bob Evans Farms
Naples, Florida
01.2018 - 04.2019
- Evaluated customers needs, party size, and seating.
- Recorded available tables after seating each party.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
Hostess
Burntwood Tavern
Naples, Florida
10.2018 - 01.2019
- Planned and executed guest parties by organizing menus, spaces and special requests.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Hostess/Cahsier/Server
Bob Evans Farms
Naples, Florida
12.2016 - 01.2018
- Greeted guests with friendly, outgoing and energetic behavior to create warm, fun atmosphere.
- Worked with POS system to place orders, manage bills, collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies.
Education
High School Diploma -
Gulf Coast High School
Naples, FL06.2019
Associate of Arts - Nursing
Florida SouthWestern State College
Naples, FL06.2023
Skills
- Communication skills
- Computer skills
- Excellent people skills
- Problem-solving
- Product promotions
- Cash register operations
- Organization
- Sales
- Multi-tasking
- Exceptional customer service
- Upselling
Timeline
Receptionist
Naples Allergy Center
08.2022 - 11.2022
Receptionist
Total Health Of Naples
12.2020 - 08.2022
Sales Associate
Zoomtan
05.2019 - 03.2020
Hostess
Burntwood Tavern
10.2018 - 01.2019
Hostess
Bob Evans Farms
01.2018 - 04.2019
Hostess/Cahsier/Server
Bob Evans Farms
12.2016 - 01.2018
High School Diploma -
Gulf Coast High School
Associate of Arts - Nursing
Florida SouthWestern State College