Summary
Overview
Work History
Education
Skills
Timeline
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Cassidy Curbello

Broken Arrow,OK

Summary

Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.

Overview

15
15
years of professional experience

Work History

Supervisor, Premier Support

Global Holdings
Tulsa, OK
10.2022 - Current
  • Directed and supervised team of 3-7 employees in daily operations.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Collaborated with other departments to streamline processes and improve efficiency.

Sr. Premier Accounts Specialist

Global Holdings International
Tulsa, OK
07.2017 - 10.2022
  • Developed long-term strategic partnerships with key accounts through effective relationship management practices.
  • Resolved complex issues related to the debt settlement industry and maintained positive working relationships with employees at all levels.
  • Collaborated with clients and management teams to form strategic relationships and resolve unique business problems.
  • Identified areas for improvement in existing processes and procedures related to debt settlement payment processing.

Transactions Coordinator

Global Holdings
Tulsa, OK
01.2012 - 07.2017
  • Managed day-to-day activities such as transactions processing, account maintenance, and customer support.
  • Processed payment transactions accurately in accordance with established procedures.
  • Collaborated with other departments to resolve any issues related to payment processing.
  • Performed data entry and maintained accurate records of transactions.

Account Reconcilliation Specialist

Global Holdings International
Tulsa, OK
03.2010 - 01.2012
  • Processed payments for customers in a timely manner, ensuring that all deadlines were met.
  • Researched discrepancies between payments scheduled and payments received.
  • Maintained accurate records of customer payments using automated systems.
  • Generated detailed reports of payment activity for management review.

Education

High School Diploma -

Inola High School
Inola
05-2004

Skills

  • Data Analytics
  • Business Development
  • Process Improvement
  • Training and mentoring
  • Processes and procedures
  • Staff Development
  • Goal-Oriented

Timeline

Supervisor, Premier Support

Global Holdings
10.2022 - Current

Sr. Premier Accounts Specialist

Global Holdings International
07.2017 - 10.2022

Transactions Coordinator

Global Holdings
01.2012 - 07.2017

Account Reconcilliation Specialist

Global Holdings International
03.2010 - 01.2012

High School Diploma -

Inola High School

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Cassidy Curbello