Stacy Klemmer
Castro Valley,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
26
26
years of professional experience
Work History
Child Support Supervisor II
Alameda County Child Support Service
01.2021 - Current
- As directed by the Information Systems Manager, track and analyze Statewide reports
- Conduct research on topics related to the child support program
- Update and deliver monthly performance reports
- Attend monthly performance meetings with Executive Leadership to review and report analysis of performance data
- Attend several statewide conference calls and conduct the quarterly data reliability review.
Child Support Supervisor
Alameda County Department of Child Support Service
08.2020 - 12.2020
- To plan, organize, implement, and direct operational activities of team of child support professionals within the Department of Child Support Services; to develop and implement objectives, goals, policies and procedures; supervise and evaluate child support professionals; provide staff to support operational initiatives; select, train, and provide direction to subordinate child support professionals
- This team consisted of four staff primarily focused on working financial tasks
- To conduct periodic performance reviews for each staff member
- Guide staff in completing child support work to ensure goals are achieved and objective met, while staying within appropriate legislative guidelines
- During this time, I created a separation of duties document to assist leadership in managing change in terms of roles and responsibilities of this staff.
Child Support Supervisor II
Alameda County Child Support Services
06.2017 - 07.2020
- As directed by the Division manager or Executive Leadership, perform research or data analysis on topics related to the child support program and its customers within specified timeframes
- This included collecting and summarizing information from a variety of sources, analyzing data to identify and describe trends, forecast or evaluate progress on agency initiatives or performance results and develop new recommendations based on the information reviewed.
Child Support Supervisor II
Alameda County Department of Child Support Services
12.2013 - 05.2017
- As directed by the Information Systems Manager, track and analyze Statewide reports
- Conduct research on topics related to the child support program
- Update and deliver monthly performance reports
- Attend monthly performance meetings with Executive Leadership to review and report analysis of performance data
- Attend several statewide conference calls and conduct the quarterly data reliability review.
Child Support Supervisor II
Alameda County Department of Child Support Services
12.2010 - 11.2012
- Supervised the Special Work Assignment Team (SWAT)
- The team was comprised of two lead child support caseworkers and seven child support caseworkers
- Our function was to process all incoming bank levy, passport and license referrals throughout the department
- My role as the supervisor was to manage and direct the work to ensure that all performance goals were met
- When the team was established in 2010, we met often to create a new performance plan among all teammates
- I determined the amount of work required among each level of staff and created working job descriptions and master plan documents for each team member
- To plan, organize, implement, and direct operational activities of team of child support professionals within the Department of Child Support Services; to develop and implement objectives, goals, policies and procedures; supervise and evaluate child support professionals; provide staff to support operational initiatives; select, train, and provide direction to subordinate child support professionals
- To conduct periodic performance reviews for each staff member
- Guide staff in completing child support work to ensure goals are achieved and objective met, while staying within appropriate legislative guidelines.
Child Support Supervisor II
Alameda County Department of Child Support Services
01.1998 - 11.2010
- To plan, organize, implement, and direct operational activities of team of child support professionals within the Department of Child Support Services; to develop and implement objectives, goals, policies and procedures; supervise and evaluate child support professionals; provide staff to support operational initiatives; select, train, and provide direction to subordinate child support professionals
- This team consisted of 7 clerical staff responsible for support our Legal Department
- To conduct periodic performance reviews for each staff member
- Guide staff in completing child support work to ensure goals are achieved and objective met, while staying within appropriate legislative guidelines.
Education
San Francisco State - Political Science
University of Phoenix - Leadership Management
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Strategic Planning
Staff Development
Data Analytics
Quantitative skills
Processes and procedures
Process Improvement
Process Monitoring and Improvement
Computer Proficiencies
Google Suite, MS Excel, Graphics, Visio, Access, Windows
Job Related Training
- Collaborative Negotiations, 3 days, Customer Service, 02/01/23
- SCORE Customer Service, 3 days, Negotiations Tools for Child Support, 05/01/22
- Six Sigma, 6 weeks, Change Management, 06/01/21
References
Upon Request
Timeline
Child Support Supervisor II
Alameda County Child Support Service
01.2021 - Current
Child Support Supervisor
Alameda County Department of Child Support Service
08.2020 - 12.2020
Child Support Supervisor II
Alameda County Child Support Services
06.2017 - 07.2020
Child Support Supervisor II
Alameda County Department of Child Support Services
12.2013 - 05.2017
Child Support Supervisor II
Alameda County Department of Child Support Services
12.2010 - 11.2012
Child Support Supervisor II
Alameda County Department of Child Support Services
01.1998 - 11.2010
San Francisco State - Political Science
University of Phoenix - Leadership Management
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