Cassidy Dunham
Virginia Beach,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Strategic Data Systems
2023.03 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
- Managed the submission of agent accesses needed for various business processes and transactions.
Customer Service Representative
Strategic Data Systems
2023.12 - 2024.03
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Interior Communications Electrician
US Navy
2016.07 - 2023.08
- Reduced downtime by conducting routine maintenance checks and implementing preventive measures for communication systems.
- Facilitated clear communication during high-stress situations by ensuring accurate relay of vital information to relevant parties via shipboard systems.
- Optimized navigation capabilities through accurate installation and calibration of gyrocompass systems on naval vessels.
- Improved team efficiency with comprehensive training on electrical safety, technical documentation, and equipment usage.
Education
Electronics
Thomas Edison State University
Trenton, NJSkills
- Computer Skills
- Internal Communications
- Microsoft Excel
- Microsoft Word
- Customer Service
- Office Administration
- Documentation and Recordkeeping
- Administrative Support
- Spreadsheet Management
- Information Security
Additional Information
Secret Security Clearance
Timeline
Customer Service Representative
Strategic Data Systems
2023.12 - 2024.03
Administrative Assistant
Strategic Data Systems
2023.03 - Current
Interior Communications Electrician
US Navy
2016.07 - 2023.08
Electronics
Thomas Edison State University
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