Cassidy Fenner
Dundee,MI
Summary
Dynamic professional with a proven track record at Michigan Medicine, excelling in customer service and critical thinking. Adept at analyzing complex situations and delivering timely solutions, I thrive in fast-paced environments while maintaining exceptional attention to detail. Committed to collaboration and effective communication, I consistently support team success and organizational goals.
Overview
8
8
years of professional experience
Work History
Patient Services Senior
Michigan Medicine, University of Michigan Hospital
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Streamlined patient flow by efficiently managing waiting rooms of up to 80 patients at a time, ensuring safety, clear communication, and reduced wait-related frustrations.
- Led and coordinated a team of 10 clerks as Charge Clerk, improving workflow efficiency, strengthening teamwork, and supporting smooth departmental operations in a high-volume emergency setting.
Intelligence Analyst
Army
06.2017 - 09.2022
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Analyzed open-source intelligence data to identify potential threats and vulnerabilities.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Maintained subject matter expertise in assigned areas of responsibility through ongoing professional development activities.
Education
Bachelor of Science - Psychology
Franklin University
Columbus, OH01-2027
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
- Excellent communication
Timeline
Patient Services Senior
Michigan Medicine, University of Michigan Hospital
10.2022 - Current
Intelligence Analyst
Army
06.2017 - 09.2022
Bachelor of Science - Psychology
Franklin University
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