Amanda Walker
Michigan Medicine
Belleville
20
years of professional experience
Patient Services Senior coordinating clerical coverage, radiology scheduling audits, and follow-up outreach in a medical imaging setting. Supports patients, radiologists, and clerical staff by tracking certified letters, requesting addendums, and keeping files and worklists organized while interpreting policies and procedures. Strengthens day-to-day operations through training new hires, schedule support, and timely administrative coordination.
Work History
Patient Services Senior
2 Years 10 Months- Review 6 weekly scheduling audits to verify patients are booked for appointments based on radiologists’ recommendations.
- Coordinate daily clerical supervision, interpreting policies and procedures to guide team coverage and consistent service.
- Request radiology addendums when patients receive certified letters but have not yet scheduled follow-up appointments.
- Order office supplies through procurement services and support clerical scheduling with the supervisor.
- Assist with interviews, training new hires, and coverage for absent clerical staff.
- Maintain communication between the supervisor, coworkers, radiologists, and healthcare providers while preparing patient files, documents, and follow-up services.
Patient Services Intermediate
4 Years 7 Months- Assigned radiologists' daily worklists using a point system to balance workload and prioritize cases.
- Organized outside reports in chronological order to support fast, accurate review by radiologists.
- Maintained communication between coworkers and radiologists while keeping reading room workstations clean and ready.
Kitchen Manager
2 Years 5 Months- Tracked 4 weekly product orders to maintain appropriate inventory levels and support smooth service.
- Trained and developed team members to meet high standards in a fast-paced kitchen environment.
- Managed labor expenses to meet budget goals while maintaining adequate staffing for guest satisfaction.
- Anticipated shift obstacles and resolved issues before they affected kitchen operations.
- Delivered consistent customer service to support a positive guest experience at all times.
Bar & Service Manager
1 Year 2 Months- Promoted team members into new roles and supported smoother transitions across restaurant operations.
- Reconciled cash accurately and handled closing records with attention to detail and accountability.
- Scheduled team members around forecasted sales volume and individual strengths to keep coverage aligned with demand.
Bartender/Server
6 Years 6 Months- Adapted quickly to new roles and responsibilities to support coworkers and deliver consistent service coverage.
- Memorized menu items and specials to make tailored recommendations that improved the guest experience.
- Mixed cocktails accurately by following recipes and directions for each drink order.
Insurance Sales Representative
2 Months- Consulted with clients on new and existing policies to explain coverage options and support informed decisions.
- Organized and compiled client records to improve office efficiency and keep information readily accessible.
- Maintained a professional, friendly phone presence while delivering consistent customer service throughout the workday.
Hostess/Curbside Server/Server Assistant/Server
5 Years- Greeted guests in a professional, welcoming manner and seated parties according to preferences to support a positive first impression.
- Answered incoming calls, directed guests to the right team members, and communicated order details clearly across departments.
- Cleared, sanitized, and reset tables efficiently to maintain a clean dining area and prepare for the next guests.
Education
Bachelor of General Studies
Skills
Scheduling
Customer service
Appointment coordination
Patient outreach
Certified letter tracking
Labor management
Organization
Staff scheduling
Training coordination
Interview coordination
Procurement coordination
Office supply ordering
File preparation
Document management
Administrative task support
Policy interpretation
Communication between departments
Work order auditing
Epic scheduling
EHR documentation
HIPAA compliance
Timeline
Patient Services Senior
Michigan Medicine
01.2024 - CurrentRead More
Kitchen Manager
Applebee’s Neighborhood Grill & Bar
12.2019 - 05.2022Read More
Patient Services Intermediate
Michigan Medicine
06.2019 - 01.2024Read More
Bar & Service Manager
Applebee’s Neighborhood Grill & Bar
10.2018 - 12.2019Read More
Insurance Sales Representative
John Avery State Farm
06.2017 - 08.2017Read More
Bartender/Server
Applebee’s Neighborhood Grill & Bar
04.2012 - 10.2018Read More
Hostess/Curbside Server/Server Assistant/Server
O’Charley’s
03.2007 - 03.2012Read More
Eastern Michigan University
Bachelor of General Studies
Read More