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Nicole Weasel
Deerfield,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
Patient Services Senior
Michigan Medicine
Ann Arbor, MI
09.2019 - Current
- Team lead of three Patient Services Associate’s.
- Manage daily work schedules.
- Provide training and onboarding for new clerical staff.
- Assist manager with performance evaluations for the clerical staff.
- Support PT/OT and Speech therapists in complex appointment scheduling and template editing.
Patient Services Associate
Michigan Medicine
Ann Arbor, MI
10.2001 - 09.2019
- Verify patient insurance and make sure referrals are in place for HMO members.
- Appointment scheduling and template editing (MiChart/Cadence).
- Copay/balance collection and cash reconciliation.
- Phone communications and triage.
- Weight Management new patient scheduling & physician schedule maintenance.
Medical Records Clerk II
University Health Services
Ann Arbor, MI
09.2000 - 10.2001
- Retrieve/deliver medical records to individual clinics.
- Tracking records in and out of the department, file with accuracy.
- Resolve duplication requests; verify and update files.
- Input patient demographic and insurance data into computing systems.
- Provide general information for patients and staff.
- Fill in as Customer Service Representative at the front desk.
Communications Specialist
Herrick Medical Center
Tecumseh, MI
12.1999 - 09.2000
- Manage an extensive range of legal correspondence with attorneys, insurance companies, and other medical facilities.
- Analyze medical charts for completion and follow up or file accordingly.
File Clerk
Herrick Medical Center
Tecumseh, MI
08.1998 - 12.1999
- Matched patient records with orders and verified accuracy.
- Processed outpatient and emergency room reports.
- Managed one-on-one communications with patients (via telephone and in person).
Education
High School Diploma -
Jackson Community College
08-2005
Medical/Business Services Technology
Lenawee Vo-Tech
Adrian, MI06-1997
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Deerfield High School
Deerfield, MI06-1997
Skills
- Knowledge and experience in the use of medical terminology & CPT codes
- Familiarity with inpatient and outpatient charts, chart analysis, and quality assurance
- Patient relations and customer service skills, including telephone and interpersonal communications
- Experience with Microsoft Office programs
- Ability to perform quickly and efficiently in a high-paced work environment
- Completed 16-hour intensive customer service class
- Super User for implementation of MiChart at the University of Michigan Health System-MEND clinic
- Fill in as Patient Account Representative
Timeline
Patient Services Senior
Michigan Medicine
09.2019 - Current
Patient Services Associate
Michigan Medicine
10.2001 - 09.2019
Medical Records Clerk II
University Health Services
09.2000 - 10.2001
Communications Specialist
Herrick Medical Center
12.1999 - 09.2000
File Clerk
Herrick Medical Center
08.1998 - 12.1999
Medical/Business Services Technology
Lenawee Vo-Tech
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Deerfield High School
High School Diploma -
Jackson Community College