Cassidy Folkman
Moxee City,WA
Summary
I am a results-driven healthcare leader with extensive experience overseeing acute, inpatient, and residential behavioral health services across complex, high-acuity treatment environments. I bring a strong background in clinical operations, program development, regulatory compliance, and workforce leadership, with a consistent focus on delivering safe, high-quality, patient-centered care.
Throughout my leadership experience, I have directed multidisciplinary teams across inpatient and residential programs, ensuring operational efficiency, clinical integrity, and adherence to state and federal regulatory standards, including Washington Administrative Code (WAC) requirements and Department of Health expectations. I have successfully overseen multiple programs simultaneously, managing staffing models, clinical supervision structures, and daily operations to support continuity of care and optimal patient outcomes.
I have a proven ability to analyze and leverage data to improve performance, strengthen throughput, and support informed decision-making. My work has included monitoring key performance indicators, supporting quality improvement initiatives, and implementing operational changes to enhance access, census management, and treatment effectiveness across service lines.
In addition, I have built and maintained strong relationships with community partners, healthcare stakeholders, and public officials to expand access to behavioral health services and address systemic gaps in care. I am experienced in representing organizations in external forums and collaborating with cross-sector partners to advance shared goals.
My leadership style emphasizes accountability, collaboration, and continuous improvement. I am committed to developing high-performing teams, fostering a culture of safety and excellence, and aligning operational outcomes with organizational mission, financial stewardship, and strategic priorities. I thrive in fast-paced, high-pressure environments and consistently maintain sound judgment, professionalism, and a solutions-oriented approach.
I am seeking an executive leadership role where I can contribute my experience in behavioral health system management, operational strategy, and integrated care delivery to drive organizational growth, improve patient outcomes, and strengthen system-wide performance.
Overview
14
14
years of professional experience
Work History
Program Manager at Pathways
Comprehensive Healthcare
Yakima, WA
02.2025 - Current
- Oversaw daily operations of a 16-bed co-occurring treatment facility, ensuring efficient and effective program functioning.
- Coordinated all referrals and admissions, facilitating timely access to services and appropriate patient placement.
- Supervised approximately 18 employees, including clinical and direct care staff, while developing and managing staff schedules to ensure adequate coverage and supervision.
- Ensured compliance with all state regulations and organizational standards through ongoing monitoring and quality assurance practices.
- Analyzed program data to identify areas for improvement, implementing strategies to optimize census and meet organizational performance targets.
Clinical Director of Substance Use Disorder Services
Triumph
09.2022 - 02.2025
- Reviewed and updated clinical policies and procedures to ensure full compliance with Washington Administrative Code (WAC) standards.
- Provided oversight for five inpatient and residential treatment facilities with a combined capacity of 122 patients, ensuring adherence to organizational policies, clinical best practices, and Department of Health regulations.
- Supervised a team of 3 direct reports and 16 indirect staff, fostering accountability, professional development, and high-quality patient care.
- Developed and maintained strategic partnerships within the Yakima community to support organizational growth and enhance service delivery.
- Collaborated with legislators, federal representatives, city council members, and local stakeholders to advocate for substance use disorder awareness and address gaps in the behavioral health system.
Clinical Supervisor
Triumph
09.2020 - 09.2022
- Supervised a team of 8 counselors while overseeing all aspects of patient care to ensure quality and continuity of services.
- Served as on-call clinical lead during evenings and weekends, addressing emergent patient and staff needs.
- Reviewed patient records to ensure compliance with Department of Health regulations and clinical documentation standards.
- Enforced organizational policies and procedures for both staff and patients, maintaining a consistent and compliant treatment environment.
- Ensured staff were adequately trained and remained current on clinical updates, best practices, and regulatory changes.
Utilization Review Specialist
Triumph
12.2019 - 06.2022
- Coordinated with insurance providers to secure continued authorization for patient treatment by demonstrating medical necessity.
- Conducted peer-to-peer reviews with insurance medical directors to appeal service denials and advocate for continued patient care.
- Ensured reimbursement for services throughout the duration of treatment while maintaining compliance with payer requirements.
- Collaborated with clinical teams to confirm that patients received appropriate, evidence-based care aligned with established treatment standards.
Substance Use Disorder Professional
Triumph
06.2017 - 12.2019
- Managed a caseload of approximately 8 patients in inpatient treatment, ensuring individualized and effective care delivery.
- Conducted comprehensive intake assessments upon admission to evaluate patient needs and establish appropriate treatment plans.
- Monitored patient progress throughout treatment, adjusting plans as needed to support clinical outcomes.
- Developed and implemented discharge plans to promote continuity of care and successful transition to the next level of services.
- Ensured the safety and well-being of patients and their children within the facility while addressing needs in a timely and responsive manner.
Assessment Coordinator
Pacific Northwest University
01.2017 - 06.2017
- Developed and entered assessments into an online database based on content provided by physicians, ensuring accuracy and alignment with course objectives.
- Coordinated with the course director to review and obtain approval for all assessment materials prior to administration.
- Proctored scheduled assessments, maintaining testing integrity and adherence to established protocols.
- Generated and analyzed score reports within the database and submitted results for timely entry into the official gradebook.
Administrative Assistant
Phoenix Protective Corp
09.2012 - 01.2017
- Maintained and organized personnel records, ensuring accuracy and confidentiality of sensitive information.
- Entered and managed sensitive data within secure tracking systems and spreadsheets.
- Prepared and distributed restitution letters in accordance with organizational procedures.
- Provided administrative support by managing incoming calls and responding to inquiries in a professional and timely manner.
- Utilized the WinTeam database to input employee schedules, process payroll, create job records, and generate client contracts.
- Communicated effectively with clients via phone and email to address needs and ensure service satisfaction.
- Trained clients and team members on the implementation and use of a new reporting system, supporting a smooth transition and user adoption.
Education
M.S - Sociology with an Emphasis in Education
Grand Canyon University
12.2022
B.S - Sociology with an Emphasis in Social Work
Grand Canyon University
03.2021
A.A. - Chemical Dependency
Yakima Valley College
06.2018
High School Diploma - undefined
Lewis and Clark High School
06.2015
State Licensures
- Substance Use Disorder Professional
- Counselor Agency Affiliated Registration
Timeline
Program Manager at Pathways
Comprehensive Healthcare
02.2025 - Current
Clinical Director of Substance Use Disorder Services
Triumph
09.2022 - 02.2025
Clinical Supervisor
Triumph
09.2020 - 09.2022
Utilization Review Specialist
Triumph
12.2019 - 06.2022
Substance Use Disorder Professional
Triumph
06.2017 - 12.2019
Assessment Coordinator
Pacific Northwest University
01.2017 - 06.2017
Administrative Assistant
Phoenix Protective Corp
09.2012 - 01.2017
B.S - Sociology with an Emphasis in Social Work
Grand Canyon University
A.A. - Chemical Dependency
Yakima Valley College
High School Diploma - undefined
Lewis and Clark High School
M.S - Sociology with an Emphasis in Education
Grand Canyon University