Cassidy Garner
Castle Rock,CO
Summary
Accomplished team leader with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Representative Team Leader
Mondelez International
01.2023 - Current
- Increased profits by upselling and cross-selling to existing customers.
- Followed up with leads and referrals to share pertinent sales information.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.
- Resolved customer complaints promptly and professionally.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Implemented innovative sales techniques to enhance team productivity and drive results.
Armed Security Guard
Allied Universal Security Services
10.2024 - 02.2025
- Monitored entrances and exits to prevent unauthorized access.
- Maintained logs of surveillance activities, incidents, and other related information.
- Interacted courteously with visitors while verifying their identity through valid credentials.
- Searched bags, packages, containers for prohibited items prior to entry into restricted areas.
- Performed security patrols of designated areas to ensure safety and deter criminal activity.
- Monitored CCTV systems for suspicious behavior or illegal activities within the facility.
- Remained alert at all times for potential risks posed by individuals on the premises.
Retail Sales Associate
Moore Lumber & Ace Hardware
02.2022 - 01.2023
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Used product knowledge to suggest items to match client needs.
DSP Driver
Pedigo logistics
11.2021 - 02.2022
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Assistant Manager
King Soopers
10.2003 - 11.2021
- Delivered outstanding service by interacting with customers, answering customer inquiries, and handling customer complaints.
- Processed sales transactions to prevent long customer wait times.
- Supported office clerical functions using word processing and other software, email, and office machines.
- Answered the multi-line telephone system and routed calls to the appropriate personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
Education
Some College (No Degree) - Business Management
Arapahoe Community College
Littleton, COHigh School Diploma -
Daniel C Oakes
Skills
- Strong prioritization skills
- Customer Service Excellence
- Maintains professionalism during challenging scenarios
- Inbound and outbound calling
- Experience in surveillance technology
- Proficient in firearm use
- Skilled in utilizing sales applications
- Team management
- Staff training and development
Certification
- First Aid/CPR Certified
Timeline
Armed Security Guard
Allied Universal Security Services
10.2024 - 02.2025
Sales Representative Team Leader
Mondelez International
01.2023 - Current
Retail Sales Associate
Moore Lumber & Ace Hardware
02.2022 - 01.2023
DSP Driver
Pedigo logistics
11.2021 - 02.2022
Assistant Manager
King Soopers
10.2003 - 11.2021
High School Diploma -
Daniel C Oakes
Some College (No Degree) - Business Management
Arapahoe Community College