Cassidy Gilbertsen
Inside Sales Account Manager
Harmony,PA
Summary
Experiences sales account manager with 15 years of experience in the technology, software, and hardware industries. Client portfolio contained both domestic and international clients in both the public and private sectors. Skilled in client relationship management, contract negotiating, and sales target attainment. I have consistently driven customer satisfaction resulting in a 15% international client base increase within 12 months.
Overview
17
17
years of professional experience
Work History
Inside Sales Account Manager
Future Tech Enterprise Inc.
Fort Lauderdale, FL
08.2022 - Current
- Grew domestic and international business attributing to 21M in sales YTD.
- Collaborate with C-suite, Directors, and Architects to identify needs, negotiate price, contract signature, and ensure delivery.
- Collaborate directly with end users as their primary point of contact and technical liaison to analyze and address business requirements.
- Navigated international shipping and procurement regulations to ensure SLA's are met.
- Managed procurement process including navigating international shipping and government regulations to make sure SLA's are met.
- Increased customer retention by 28% through proactive communication and collaboration, resulting in a strengthened client base and higher revenue.
Account Manager
Five Star Professional Services
5 2021 - 06.2022
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
Business Account Manager
Verizon Communications
02.2015 - 05.2021
- Recommended changes, improvements or deletions in products according to customer feedback.
- Increased customer satisfaction and retention by resolving account issues with accounting, billing and service delivery.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relations.
Inside Sales Account Manager
Verizon Wireless
11.2009 - 05.2014
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Increased customer satisfaction by 30% through building exceptional rapport and trust to drive guided buying decisions
Customer Service Specialist
Verizon Wireless
01.2008 - 10.2009
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Leveraged sales expertise to promote wireless solutions and capitalize on upsell opportunities.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
Education
Bachelor of Arts - Business Administration
Strayer University
Washington, DC 06.2012 - 03.2020
Skills
Account management
Solution selling
CRM Systems
Excellent time management skills
Customer service and support
Relationship cultivation and retention
Strategic Sourcing
Purchasing Processes
Vendor Sourcing
Bid Process Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales Account Manager
Future Tech Enterprise Inc.
08.2022 - Current
Business Account Manager
Verizon Communications
02.2015 - 05.2021
Bachelor of Arts - Business Administration
Strayer University
06.2012 - 03.2020
Inside Sales Account Manager
Verizon Wireless
11.2009 - 05.2014
Customer Service Specialist
Verizon Wireless
01.2008 - 10.2009
Account Manager
Five Star Professional Services
5 2021 - 06.2022