Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassidy Gilbertsen

Inside Sales Account Manager
Harmony,PA

Summary

Engaging Inside Sales Manager dedicated to customer base expansion and sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.

Overview

16
16
years of professional experience

Work History

Inside Sales Account Manager

Future Tech Enterprise Inc.
2022.08 - Current
  • Implemented creative solutions to resolve client issues promptly while minimizing negative impact on business operations.
  • Managed complex accounts with multiple stakeholders effectively, navigating challenging situations diplomatically to maintain positive customer relations.
  • Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
  • Updated accounts and maintained long-term relationships with clients.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Account Manager

Five Star Professional Services
5 2021 - 2022.06
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Business Account Manager

Verizon Communications
2015.02 - 2021.05
  • Recommended changes, improvements or deletions in products according to customer feedback.
  • Increased customer satisfaction and retention by resolving account issues with accounting, billing and service delivery.
  • Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relations.

Inside Sales Account Manager

Verizon Wireless
2009.11 - 2014.05
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
  • Developed exceptional rapport with customers to build trust and create value through guided buying decisions.

Customer Service Specialist

Verizon Wireless
2008.01 - 2009.10
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Leveraged sales expertise to promote wireless solutions and capitalize on upsell opportunities.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.

Education

Bachelor of Arts - Business Administration

Strayer University
Washington, DC
2012.06 - 2020.03

Skills

Account management

Solution selling

CRM Systems

Excellent time management skills

Customer service and support

Relationship cultivation and retention

Strategic Sourcing

Purchasing Processes

Vendor Sourcing

Bid Process Management

Timeline

Inside Sales Account Manager

Future Tech Enterprise Inc.
2022.08 - Current

Business Account Manager

Verizon Communications
2015.02 - 2021.05

Bachelor of Arts - Business Administration

Strayer University
2012.06 - 2020.03

Inside Sales Account Manager

Verizon Wireless
2009.11 - 2014.05

Customer Service Specialist

Verizon Wireless
2008.01 - 2009.10

Account Manager

Five Star Professional Services
5 2021 - 2022.06
Cassidy GilbertsenInside Sales Account Manager