Cassidy Gunn
Raleigh,NC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Publix
Charlotte, NC
10.2019 - Current
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Education
Bachelor of Business - Project Management
Southern New Hampshire University
US06-2026
Skills
- Proficiency in Microsoft Office (Excel, Outlook, Word, Planner, 365, and Teams)
- Retail Sales Customer Service
- Microsoft Excel
- Account Management
- Yardi
- Marketing
- Creativity
- Critical Thinking
- Teamwork
- Conflict Resolution
- Team Leadership
- Reliability
- Computer Skills
- Flexible Schedule
- Adaptability
- Communications
- Customer Service
- Basic Math Skills
- Order Processing
- Consultation and Advisement
- Project management
- Negotiation
- Mediation
- Payroll
- Human Resources
References
References available upon request
Certificates
- Project management Certification
- Negotiation, Mediation, and Conflict Resolution Certification
- Payroll Specialist Certification
Timeline
Customer Service Representative
Publix
10.2019 - Current
Bachelor of Business - Project Management
Southern New Hampshire University