Cassidy Hatfield
Elliston,VA
Summary
Proven professional with a strong background in customer service and cash handling, demonstrated during my tenure at Montgomery County Public Schools. Excelled in creating clean, safe environments and fostering customer loyalty through exceptional service and empathy. Adaptability and professionalism underpin my ability to meet diverse client needs, ensuring satisfaction and efficiency.
Overview
4
4
years of professional experience
Work History
Housekeeper
UG2
08.2024 - 01.2025
- Supervised daily cleaning operations to ensure high standards of cleanliness and safety.
- Trained new staff on efficient housekeeping practices and company protocols.
- Implemented inventory management for cleaning supplies, optimizing stock levels.
- Conducted routine inspections to maintain compliance with health and safety regulations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
Cashier
Food City
08.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Auxiliary Aide
Radford Health & Rehab Center
05.2024 - 05.2024
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier
Walmart
04.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Custodian
Montgomery County Public Schools
05.2022 - 11.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Waitress
460 Pizzeria
01.2021 - 11.2021
Education
High School - undefined
Eastern Montgomery High School
Elliston, VA05.2023
Skills
- Customer service and assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Professionalism and courtesy
- Adaptability and flexibility
Timeline
Housekeeper
UG2
08.2024 - 01.2025
Cashier
Food City
08.2024 - 08.2024
Auxiliary Aide
Radford Health & Rehab Center
05.2024 - 05.2024
Cashier
Walmart
04.2023 - 04.2024
Custodian
Montgomery County Public Schools
05.2022 - 11.2022
Waitress
460 Pizzeria
01.2021 - 11.2021
High School - undefined
Eastern Montgomery High School