Cassidy Legliu
Gilbert,AZ
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Scottsdale McCormick Ranch Surgicenter
Scottsdale, AZ
01.2025 - Current
- Monitored and tracked progress of credentialing applications to ensure timely completion.
- Created and maintained records for all providers in accordance with the organization's standards.
- Collaborated with other organizations to obtain required documents for verification purposes.
- Maintained database of provider information, including contact details and licensure expiration dates.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Checked patient insurance and collected pre-authorizations from providers.
- Processed payments from patients for surgical services rendered.
- Verified accuracy of billing information prior to submitting claims.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with external vendors for repair services when necessary.
Front Desk Receptionist
Embry Womens Health
Tempe, AZ
10.2023 - 01.2025
- Processed incoming medical records requests.
- Entered data into electronic health record systems.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Supervisor
Allure Medspa
Gilbert, AZ
01.2018 - 09.2023
- Scheduled appointments for multiple service providers.
- Created marketing and sale promotions for spa packages and spa retail products.
- Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs and complaints.
- Processed customer transactions and balanced daily financial revenue reports.
- Trained new hires on how to schedule appointments, opening and closing duties, and how to generate and balance the daily financial revenue reports.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Receptionist
AZ Offices
Gilbert, AZ
01.2017 - 01.2018
- Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of 25 different Business Owners, Lawyers, Counselors, Realtors, Therapists.
- Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls using multi-line telephone system.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Education
High School Diploma -
Highland High School
Gilbert ArizonaAssociate of Applied Science - Nursing
Mesa Community College
Mesa ArizonaSkills
- Self Motivated
- Time Management
- Payment Collection
- Interpersonal Skills
- Organizing & Filing
- MS Offices skills (Word, Excel, PowerPoint, and Access)
- Stellar Customer service
- 50 WPM typing speed
- Detail Oriented
- Issue and conflict resolution
- Brand management
- Goal-oriented
- Systems and automation applications
- Medical Records Management
- Data Entry
- Referral Verification
Certification
BLS Provider (CPS/AED) of American Hearts Association
Volunteer
- St. Vincent De Paul
- USPS Canned Food Drive
References
Suzie Miller - Office Manager (480) 993-2218
Jessica Miranda - Manager (480) 822-9095
Beth Middlebrook - Supervisor (480) 452-4468
Timeline
Surgery Scheduling Coordinator
Scottsdale McCormick Ranch Surgicenter
01.2025 - Current
Front Desk Receptionist
Embry Womens Health
10.2023 - 01.2025
Supervisor
Allure Medspa
01.2018 - 09.2023
Receptionist
AZ Offices
01.2017 - 01.2018
High School Diploma -
Highland High School
Associate of Applied Science - Nursing
Mesa Community College