Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassidy Loveday

Gilbert,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, creativity, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Biller

Arbor Medical Partners
Gilbert, AZ
10.2023 - Current
  • Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
  • Provided customer service support through phone, email, or other communication channels.
  • Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
  • Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
  • Generated reports in order to track payments due from insurance companies or other third party payers.
  • Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.

Remote Payment Specialist

Blue Cross and Blue Shield - Education at Work
Tempe, AZ
02.2023 - 10.2024
  • Researched discrepancies related to customer accounts and payments.
  • Identified and resolved billing issues efficiently and accurately.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided customer service support through phone, email, or other communication channels.

Data Entry / Biller

Trade Printing
Portland, OR
05.2022 - 03.2023
  • Enter data accurately into software system
  • Create and Bill invoices in Microsoft Excel for hospitals
  • Record inventory in Excel Spreadsheets (Record and Track Inventory
  • Communicate Via Email with Clients to satisfy needs for orders.

Customer Care Specialist

IDX
Tigard, OR
02.2021 - Current
  • Handle heavy call and email volumes and serve as 'traffic control' for incoming customer needs
  • Handle member billing and account updates and changes
  • Update payment and coverage information for members
  • Enter data into multiple computer applications
  • Perform various office and administrative tasks as assigned
  • Entrusted with sensitive member and client information
  • Time management between member responses and completing projects
  • Supports team independently and collaborative by performing tasks related.

Education

Associates of Science in General Education -

Portland Community College
05.2015

High School Diploma -

Campo Verde Highschool
05.2015

Bachelor of Science - Planning on Business Administration

West Governors University

Skills

  • Time management skills
  • Ability to shift focus on tasks
  • Independent and critical thinker
  • Adaptable in a fast paced work environment
  • Collaboration
  • Research
  • Customer centric

Certification

Certified Professional Biller

  • AAPC

Certified Professional Coder

  • AAPC

Timeline

Medical Biller

Arbor Medical Partners
10.2023 - Current

Remote Payment Specialist

Blue Cross and Blue Shield - Education at Work
02.2023 - 10.2024

Data Entry / Biller

Trade Printing
05.2022 - 03.2023

Customer Care Specialist

IDX
02.2021 - Current

Associates of Science in General Education -

Portland Community College

High School Diploma -

Campo Verde Highschool

Bachelor of Science - Planning on Business Administration

West Governors University

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Cassidy Loveday